Tiara Quince
@tiaraquince
Customer service professional skilled in de-escalation and ticket-based issue resolution for high-call-volume teams.
United StatesWhat I'm looking for
I’m a dedicated customer service professional with 5+ years of experience resolving concerns, managing high call volumes, and delivering exceptional service in fast-paced environments. I’m known for empathetic communication, strong problem-solving, and staying professional under pressure.
In my recent customer service roles, I handled inbound calls with minimal wait time, resolved billing issues, technical concerns, and general inquiries, and escalated complex cases to supervisors when needed. I also updated account details, helped customers navigate online systems, and maintained accurate documentation in CRM/ticketing workflows.
I take pride in de-escalating difficult interactions, improving resolution speed, and supporting customer retention through active listening and clear next steps. Beyond customer service, I’ve applied my communication and attention to detail through tax preparation, teaching, and in-person retail/service support—strengthening the way I connect with people and handle responsibility.
Experience
Work history, roles, and key accomplishments
Tax Preparer
Unlimited Tax Service
Jan 2022 - Present (4 years 5 months)
Provided client service during tax season by applying tax and financial knowledge while supporting customers with confidentiality. Educated clients on tax strategies and maintained required privacy standards.
Customer Service Representative
Iqor
Sep 2020 - Feb 2022 (1 year 5 months)
Handled high-volume inbound customer calls with minimal wait time, resolving billing issues, technical concerns, and general inquiries with empathy. Escalated complex cases to supervisors and followed up to ensure timely resolution, while updating account details and assisting customers with online systems.
Teacher
Friends of Children Headstart
Jan 2017 - Jan 2020 (3 years)
Built communication and relationship-building skills by working with children and families. Supported a classroom environment through consistent interaction and collaboration with others.
Customer Service Representative
Savilinx
Sep 2017 - Dec 2017 (3 months)
Assisted callers with service-related inquiries and performed account updates. Maintained accurate CRM documentation of interactions and maintained high call quality during peak periods.
Customer Service Representative
General Dynamics It
Sep 2015 - Jan 2016 (4 months)
Handled customer inquiries related to government services in a fast-paced call center. Maintained a positive demeanor while resolving issues and supporting customers effectively.
Cashier / Sandwich Artist
Subway Chevron
Jan 2006 - Jan 2007 (1 year)
Provided in-person customer service, managed the cash register, and took food orders in a team-oriented environment. Delivered friendly, accurate service while collaborating with coworkers during busy shifts.
Stocker
Dollar General
Jan 2010 - Present (16 years 5 months)
Assisted customers on the sales floor while maintaining accurate inventory organization. Supported store operations by keeping products properly arranged.
Education
Degrees, certifications, and relevant coursework
Jackson State University
Bachelor of Science in General Studies, General Studies
Earned a Bachelor of Science in General Studies at Jackson State University.
Hinds Community College
Associate in Arts
Earned an Associate in Arts from Hinds Community College.
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Tiara?
You can contact Tiara and 90k+ other talented remote workers on Himalayas.
Message TiaraFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
