Catherine Adams
@catherineadams
Customer Service Representative who resolves issues quickly and builds lasting trust.
United StatesWhat I'm looking for
I’m a customer-focused professional with experience across retail and remote support, handling everything from billing questions to day-to-day customer concerns. I respond, follow up, and communicate new and relevant information clearly—so customers feel heard and supported.
At Walmart Inc., I’ve worked as a Customer Service Representative since March 2022, answering questions, following up on interactions, and assisting associates with problem resolutions. I’m comfortable in fast-paced, high-volume environments and I make sure promises are followed through.
Previously, I managed operations at Papa Johns Inc., where I established objectives for staff, monitored performance, coached on strategies to improve results, and achieved or exceeded productivity targets. I also bring background from packaging and shipping work—shipping up to 200 products per day—so I understand both customer service and operational execution.
Experience
Work history, roles, and key accomplishments
Provided detailed explanations for customers’ billing concerns and addressed complaints with appropriate solutions. Researched accurate information on products and services and followed up to resolve customer issues.
Responded to customer questions and followed up on interactions to ensure resolution. Assisted associates with problem resolution and communicated relevant updates while honoring commitments.
Helped clients establish online and mobile banking relationships and supported credit card needs. Promoted relevant credit card promotions and built strong client relationships.
Packed products using standardized processes to meet customer requirements while keeping work areas clean and organized. Worked in a high-volume environment, shipping up to 200 products per day.
Led operations by setting objectives for staff, monitoring performance, and coaching strategies to improve results. Achieved or exceeded productivity targets through productivity initiatives and team leadership.
Education
Degrees, certifications, and relevant coursework
Scotland High School
High School Diploma
Earned a High School Diploma from Scotland High School, completed in March 2021.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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