Open to opportunities

tenajha day

@tenajhaday

Message

Customer-focused support professional delivering empathetic, efficient service across healthcare and education.

United States

Message

What I'm looking for

I seek a customer-focused role where I can apply empathetic communication, problem-solving, and process-improvement skills in a collaborative team.

I am a customer-focused support professional with over four years of experience delivering high-quality service in university, healthcare, and retail settings.

In my current role as a Front Desk Clerk, I manage high-volume inbound inquiries via phone, email, and in person, resolve guest concerns, and maintain accurate records of reservations and payments.

Previously, I supported patient satisfaction and operational efficiency in healthcare roles by maintaining sanitation and safety standards, preparing physician-ordered meals, and documenting service details accurately.

I am adaptable, detail-oriented, and committed to improving processes and delivering white-glove customer experiences through clear communication, empathy, and collaboration.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Clerk

Current

Jackson State University

Jan 2025 - Present (1 year 1 month)

Manage high-volume inbound inquiries via phone, email, and in person, resolving guest concerns and streamlining check-in procedures to reduce wait times and improve service efficiency.

Customer Support Email Communication Documentation Conflict Resolution Time Management Empathy

Current

Dietary Aide

Current

Mississippi Baptist Medical Center

Dec 2024 - Present (1 year 2 months)

Prepared and delivered meals per physician-ordered dietary guidelines, communicated with nursing staff to clarify patient needs, and maintained hygiene and documentation standards.

Communicates With Patients Documentation Safety Compliance Teamwork

Environmental Services Associate

Broward General Hospital

May 2022 - Aug 2025 (3 years 3 months)

Maintained strict sanitation and safety standards in a high-pressure healthcare environment, prioritized tasks to meet tight turnarounds, and collaborated with teams to support patient satisfaction.

Time Management Team Collaboration Attention To Detail Accountability

Cashier Team Lead

Sushi Maki

Jun 2021 - May 2025 (3 years 11 months)

Led front-line customer service and transaction operations, trained and mentored staff, and resolved customer concerns to maintain satisfaction and operational accuracy.

Cash Handling Customer Service Mentorship Conflict Resolution Accuracy

Education

Degrees, certifications, and relevant coursework

Jackson State University

Psychology

2024 -

Enrolled in Psychology coursework at Jackson State University beginning August 2024, focusing on foundational topics in psychology while balancing professional responsibilities.