Looking for a job

Charlie Phillips

@charliephillips

Implementation consultant with enterprise IT delivery experience, including coordinating technical work across 296 V Digital client environments.

United States

Message

What I'm looking for

I'm seeking opportunities in software implementation consulting, customer success, requirements discovery, configuration support, and cross-functional delivery.

At White Mountain Apache Behavioral Health Services / Apache Behavioral Health Services, I supported approximately 220 Microsoft 365 users across a multi-site behavioral healthcare organization. I gathered user and department requirements, coordinated changes, and supported deployment and validation.

I created SOPs, runbooks, implementation records, and training materials to standardize support. I also helped users through incidents and changes, following issues through restoration or stabilization.

At V Digital Services / New Times, I managed technical delivery across 296 client environments. I coordinated requirements, priorities, QA, releases, integrations, production issues, and customer communication.

Earlier, as an IT Specialist at Evil Controllers, I supported Windows systems, business applications, endpoints, and networks. I hold a Bachelor of Interdisciplinary Studies in Business and Communications from Arizona State University.

Experience

Work history, roles, and key accomplishments

IT Specialist II

White Mountain Apache Behavioral Health Services

Sep 2022 - Aug 2026 (3 years 11 months)

Supported approximately 220 Microsoft 365 users across a multi-site behavioral healthcare organization, providing hands-on technical support for business applications, identity, endpoints, connectivity, collaboration, and infrastructure. Gathered requirements, coordinated vendors, configured and tested changes, and documented procedures.

Microsoft 365 Entra ID Azure AD Active Directory Exchange Online Intune Teams SharePoint One Drive Windows Server Networking Security Backup And Recovery PowerShell

Web Maintenance Project Manager

V Digital Services

Mar 2019 - Mar 2020 (1 year)

Managed technical delivery across 296 client environments, coordinating customers, account managers, sales, developers, infrastructure teams, and third parties. Translated client requests into prioritized work, tracked deadlines, and drove work through testing, QA, and release validation.

Salesforce Teamwork Project TeamWork Desk WordPress ManageWP Flexmonster Project Coordination Client Communication Issue Tracking Reporting

IT Specialist

Evil Controllers

Jan 2009 - Dec 2018 (9 years 11 months)

Provided broad hands-on IT support across Windows systems, business applications, endpoints, networks, access, security, monitoring, patching, backups, hardware/software, printers, and employee technical support. Worked directly with users and business teams to diagnose problems, explain solutions, and coordinate vendors.