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Ashley Mack

@ashleymack

Implementation Solutions Consultant supporting enterprise IT at The Washington Companies, troubleshooting identity, devices, and Windows 365 access.

United States

Message

What I'm looking for

I’m interested in applying customer training, implementation support, and technical problem-solving to dental practice management and imaging software.

At The Washington Companies, I provide Level 2 enterprise IT support, resolving technical issues and helping end users with identity and access, device compliance, and application deployment.

At Latah County ITS, I supported Windows 11 migration activities and helped roll out 3CX VoIP. I’m interested in applying my customer training, implementation support, and technical problem-solving to dental practice management and imaging software.

Experience

Work history, roles, and key accomplishments

Current

Level 2 Service Desk Technician

Current

The Washington Companies

Jun 2026 - Present (4 months)

Provide Level 2 enterprise IT support, investigating and resolving technical issues while communicating clearly with end users and escalating complex cases appropriately. Support Entra ID user accounts, permissions, MFA, and device registration/join; troubleshoot identity and access issues.

Microsoft Entra ID Intune Microsoft W365 Cloud PC SCCM MFA Device Enrollment Troubleshooting

Cybersecurity Apprentice

Latah County ITS

Apr 2025 - Jun 2026 (1 year 2 months)

Supported Windows 11 migration activities, device setup, and user transitions across a county IT environment. Helped roll out 3CX VoIP and troubleshoot connectivity, endpoint, and user issues during implementation.

Windows 11 3CX Firewalls VLAN NetBox Endpoint Protection Patching

Teaching Assistant - Cyber Operations & Resiliency

Boise State University

Jan 2025 - May 2025 (4 months)

Supported students in cyber operations and resiliency coursework, clarifying technical concepts and academic activities.

Assistant Manager

Sprint

Apr 2016 - Apr 2017 (1 year)

Assisted customers with mobile device solutions and service questions while supporting daily retail operations and team activities.

Education

Degrees, certifications, and relevant coursework

Boise State University

Bachelor of Science, Cyber Operations & Resiliency

Pursuing a Bachelor of Science in Cyber Operations & Resiliency, with an expected completion in August 2026. Also earned a Certificate in Cyber Operations & Resiliency.