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bruce tetteh

@brucetetteh

Technical Support Specialist at BUWELO GHANA who resolved escalated issues across CARET-hosted terminal servers and Microsoft 365.

Ghana

Message

At BUWELO GHANA, I supported Caret clients with complex technical issues in cloud-hosted terminal environments and helped international Nu Skin Brand Affiliates with account access, commissions, payments, products, and orders.

As a Senior Technical Support Specialist at Caret, I resolved escalated Remote Desktop, Windows profile, access, and application issues. I also supported Microsoft 365 environments and documented technical findings and resolutions in Zendesk.

At Nu Skin, I supported Brand Affiliates with account maintenance, commissions, purchases, payments, order status, returns, and refunds. I used Zoho to track and document cases.

My background also includes digital customer service training through Generation Ghana and a Sales Executive role at AT Ghana. I hold a BSc. in Forest Resources Technology from KNUST and completed IBM Data Analytics through Coursera.

Experience

Work history, roles, and key accomplishments

Business Support Specialist

Nu Skin

Jan 2026 - Aug 2026 (7 months)

Provided customer support to international Brand Affiliates, resolving account access, commission, payment, and order issues, and documenting cases in Zoho.

Customer Support Account Management Zoho Case Management Communication Skills

Business Support Specialist / Senior Technical Support Specialist

Buwelo Ghana

Sep 2023 - Aug 2026 (2 years 11 months)

Provided customer-focused technical and business support within outsourced operations, supporting Caret clients with complex technical issues and assisting international Nu Skin Brand Affiliates with account access, commissions, payments, products, and orders.

Attention To Detail Research Problem Solving Task Management Case Management Customer Coordination Written Communication Verbal Communication Adaptability Teamwork

Senior Technical Support Specialist

Caret

Sep 2023 - Dec 2025 (2 years 3 months)

Provided advanced technical support for CARET-hosted terminal servers and Windows environments, resolving escalated issues with Remote Desktop, user access, and Microsoft 365, and documenting resolutions in Zendesk.

Remote Desktop Windows Microsoft 365 Entra ID Exchange Admin Center Active Directory Outlook Zendesk Lacerte QB Enterprise ProSeries Troubleshooting Root Cause Analysis

Sales Executive

AT Ghana

Jul 2016 - Apr 2017 (9 months)

Developed customer acquisition, lead conversion, and sales support skills, strengthening communication, negotiation, and objection handling abilities.

Customer Acquisition Lead Conversion Sales Support Communication Skills Negotiation Objection Handling Customer Relationship Management Upselling Cross Selling Product Presentations

Education

Degrees, certifications, and relevant coursework

Generation Ghana

Digital Customer Service Trainee, Digital Customer Service

Completed an intensive training program focused on developing practical and theoretical skills for professional digital customer service, including troubleshooting, complaint handling, secure data management and effective communication.