Alexa Alejado

I am an experienced customer service professional with extensive background in business process outsourcing, team leadership, and executive assistance. I deliver consistent, high-quality customer experiences while managing operations and supervising teams to meet KPIs.

As an operations supervisor and team leader, I coached and motivated agents, tracked performance metrics across IT, customer support, and finance, and drove process improvements that improved department performance. I also handled escalations, complex customer issues, and travel and transaction coordination with third-party suppliers.

As an executive assistant and personal assistant, I supported a CEO and attorney with scheduling, travel arrangements, drafting and reviewing documents, calls with vendors and clients, and social media and email management. I bring strong organizational, multitasking, and problem-solving skills with a proactive, optimistic approach.