CHCharles Hicks
@charleshicks
Aspiring communications professional with strong customer service skills.
United StatesWhat I'm looking for
My name is Charles Hicks, and I am a graduate in Communications with a focus on Public Relations at William Paterson University, as of May 2025. My academic journey has equipped me with a solid foundation in communication strategies, and I have gained practical experience through various roles that emphasize customer interaction and teamwork.
During my time at the Pro SMART Lab at William Paterson University, I had the opportunity to host events, interview alumni, and lead a website redesign project. This experience honed my research skills and allowed me to contribute creatively to the lab's online presence. Additionally, my role as a Customer Service Associate at Walgreens has further developed my ability to engage with customers effectively, earning me recognition as Employee of the Month for my dedication to service excellence.
With a background in team collaboration and a passion for public relations, I am eager to leverage my skills in a dynamic work environment where I can contribute to impactful communication initiatives and continue to grow professionally.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Walgreens
Oct 2023 - Present (1 year 8 months)
Responsible for restocking and recovering items, ensuring neat store shelves. Assisted customers in finding and purchasing items, and was awarded Employee of the Month for exemplary customer service.
SMART Lab Assistant
William Paterson University Pro SMART Lab
Jan 2025 - May 2025 (4 months)
Hosted open houses and various school events. Interviewed alumni for the SMART Lab Instagram page and directed a redesign of the SMART Lab website.
Night Shift Team Member
ShopRite
Dec 2022 - Mar 2023 (3 months)
Managed night shift duties including restocking items and taking inventory. Maintained cleanliness and organization throughout the store by recovering aisles.
Team Member
Kae Infotech Consulting
Mar 2021 - Oct 2022 (1 year 7 months)
Conducted computer research and prepared reports. Organized files by importance and designed websites and online stores.
Team Member
Family Dollar
Jul 2021 - Dec 2021 (5 months)
Responsible for restocking and recovering items, and operating the cash register. Trained new employees on store procedures and customer service.
Night Shift Team Member
Walgreens
Jan 2021 - Mar 2021 (2 months)
Responsible for restocking, organizing, and facing aisles. Operated the cash register and assisted customers with purchases.
Volunteer
Teaneck Food Pantry
Aug 2019 - Dec 2019 (4 months)
Sorted, stocked, and organized incoming food donations. Transported groceries into customers' vehicles and maintained an organized food bank.
Canvasser
Committee to Re-elect Elie Katz
Apr 2019 - Apr 2019 (0 months)
Distributed informational flyers in local neighborhoods. Encouraged residents to re-elect councilperson Eli Katz through direct engagement.
Education
Degrees, certifications, and relevant coursework
WUWilliam Paterson University
Major - Communications: Public Relations, Communications: Public Relations
Currently pursuing a degree in Communications with a focus on Public Relations. Expected to graduate in May 2025.
BCBergen Community College
Associate of Science degree - Communications, Communications
Completed an Associate of Science degree in Communications. Studied various aspects of communication during this period.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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