Alexis Williamson

Efficiently processed customer purchases and returns while providing friendly, knowledgeable service. Recommended wine, beer, and spirits based on customer preferences, and maintained a clean checkout area while upholding alcohol sales policies. Collaborated with team members to meet customer service and sales goals.

Created and scheduled social media posts for clients using Meta Business Suite, and wrote blog content, email copy, and social media captions to support client campaigns. Analyzed social media performance to improve engagement and reach, and took part in client projects supporting team goals with research and planning.

Managed nightly front desk operations, including guest check-ins/outs and room assignments, and reconciled daily financial reports while processing end-of-day transactions accurately. Provided excellent customer service by resolving guest concerns quickly and professionally, and prepared and delivered shift handover reports to ensure smooth morning transitions.

Greeted members and guests, ensuring a welcoming and supportive environment, and handled check-ins, membership sign-ups, and account inquiries with efficiency and professionalism. Maintained cleanliness and organization of the front desk and lobby area, promoting club services and policies while upholding the Judgement Free Zone philosophy.

Pursued a Bachelor of Science in Public Relations, gaining foundational knowledge in communication strategies and media relations. Developed skills in content creation, social media management, and campaign planning relevant to public relations.