Charles Goad

Advise executive and operational leaders on the business value of workforce transformation, helping organizations connect technology investments to measurable financial, operational, and employee outcomes.
Partner with CEOs, COOs, operations executives, workforce management leaders, and HRIS owners across mid-market and upper-enterprise organizations ranging from approximately 5,000 to more than 1

• Provide guidance and assistance to Sales Leadership during Discovery Process with Customer
• Review Customer needs and win scenarios for project
• Outline, Customize, and develop Solution Strategy for Customer
• Provide Demonstrations of chosen Solution for Customer
• Review and Respond to Requests for Proposal (RFP) from Customer

Led consultative discovery and product demonstrations for workforce-management solutions, with a primary focus on scheduling and labor forecasting for large retail and food-service organizations.
Balanced business discovery and tailored product demonstrations to connect operational challenges with relevant workforce-management capabilities.
Supported organizations ranging from approximately 5,000

• Act as Project Manager for Retail Analytics Team
• Provide training and development for Team
• Act as Direct contact for all Clients
• Manage a small select group of High-Profile Clients Directly
• Manage direct contact with HQ team for Clients
• Review Processes and upcoming Projects to Manage to Success

Provide detailed analytics utilizing big data sources. Support multiple retail dedicated teams with actionable and customized reporting. Provide directional feedback based on reporting analysis. Work one on one with Clients to create focused projects around desired measurables.

Managed commercial initiatives across pre-owned hardware and emerging business opportunities, developing new programs designed to create incremental revenue and strengthen existing business lines.
Identified and evaluated new revenue opportunities within the video-game and consumer-electronics ecosystem.
Developed business cases, financial models, pilot programs, and launch recommendations for exp

Owned and continuously improved enterprise labor forecasting and workforce-management processes across a national retail organization of more than 4,000 stores.
Directed the day-to-day labor forecasting process for the store organization, maintaining operational continuity and subject-matter leadership through multiple management and director transitions.
Redesigned labor-forecasting processes, me

Worked as Senior Game Advisor at GameStop.