Open to opportunities

Charles Dey

@charlesdey

Message

Dynamic professional with 13+ years in telecommunications and analytics.

Papua New Guinea

Message

What I'm looking for

I seek a role that fosters a data-driven culture and offers opportunities for leadership and innovation.

Dynamic and results-driven professional with 13+ years of international experience in Telecommunications and Mobile Financial Services. Specializes in business intelligence, analytics, revenue assurance, and enterprise risk management. Strong focus on data strategy, governance, and advanced analytics to drive business alignment and insight. Proven track record in leading BI roadmaps, scalable data platforms, and governance frameworks. Skilled in transforming complex data into strategic intelligence to support executive decision-making. Passionate about building data-driven cultures and high-performing analytics teams.

Experience

Work history, roles, and key accomplishments

Current

MIS Specialist (Expatriate)

Current

Digicel PNG Limited

Sep 2022 - Present (2 years 10 months)

Developed and led the execution of enterprise-wide data and analytics strategies. Managed BI teams to deliver reports, dashboards, and insights that support key business decisions.

Data Analytics Business Intelligence Data Governance Reporting Dashboarding

Head, Business Control

Airtel Ghana Limited

Jul 2021 - Present (4 years)

Led team in risk assessment, policy development, implementation, and compliance monitoring. Executed internal control reviews, demonstrating expertise in organizational structures and regulations.

Risk Assessment Policy Development Compliance Monitoring Internal Controls Regulatory Compliance

MFS Risk and AML Manager

Airtel Ghana Limited

Feb 2018 - Present (7 years 5 months)

Ensured full compliance with regulatory requirements and GSMA Mobile Money Code of Conduct. Managed a team of AML Business Analysts, AML Project Managers, and System Engineers.

AML Regulatory Compliance Risk Management Team Management Financial Services

Senior Business Intelligence Analyst

Millicom Ghana Limited (Tigo)

Jan 2016 - Present (9 years 6 months)

Analyzed revenues, traffic, and users to understand and anticipate potential deviations and opportunities. Created, maintained, and followed-up a complete KPI dashboard and reporting system.

Business Intelligence KPIs Data Analysis Predictive Analytics Reporting Systems

Peer Auditor

Millicom Ghana Limited (Tigo)

Mar 2015 - Present (10 years 4 months)

Provided control execution assurance for all controls performed by employees as captured in the Internal Control Manual. Helped internal control manager to execute audit plan.

Internal Controls Audit Plans Compliance Risk Management

Business Intelligence Analyst

Millicom Ghana Limited (Tigo)

Oct 2013 - Present (11 years 9 months)

Used data to provide trends and insights for management's decision-making. Created dashboards for the company's KPI monitoring and developed a segmentation model of the customer base.

Data Analysis KPIs Customer Segmentation Data Quality Financial Reporting

MFS Engineer (National Service)

Millicom Ghana Limited (Tigo)

Sep 2012 - Present (12 years 10 months)

Implemented fees and commission recalibration on the mobile money platform. Performed routine checks and maintenance of all servers to provide 100% availability of service.

User Acceptance Testing Problem Solving

Education

Degrees, certifications, and relevant coursework

CISCO Academy

Certification, Networking

Achieved Cisco Certified Network Associate (CCNA) certification. Focused on networking fundamentals, LAN switching technologies, and routing technologies.

Kwame Nkrumah University of Science and Technology (KNUST)

MSc, Business Consulting and Enterprise Risk Management

Completed a Master of Science in Business Consulting and Enterprise Risk Management. Gained expertise in strategic business analysis and risk mitigation.