Open to opportunities

Charles Andrew Dela Cruz

@charlesandrewdelacru

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Detail-oriented virtual assistant and automation specialist optimizing workflows for small businesses.

Zimbabwe

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What I'm looking for

I seek remote roles where I can optimize operations with automation, support small businesses, and grow in technical workflow and web administration.

I am a detail-oriented, tech-savvy Virtual Assistant with over 2 years of remote experience supporting clients with administrative tasks, customer service, email management, social media scheduling, and bot automation solutions.

With a background in computer engineering and web development, I design and implement chatbot automation (ManyChat), build client dashboards and CRMs using Google Sheets, and automate workflows with Zapier to improve lead generation and reduce manual work.

I consistently meet deadlines, work independently, and support clients in managing online presence through content scheduling tools, landing page design (WordPress, Wix), and basic tech support to ensure operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant & Automation Specialist

Current

Cyberwave Solutions

Aug 2022 - Present (3 years 2 months)

Provided remote administrative support and implemented chatbot and Zapier automations that increased lead generation by 35% and reduced manual processes by 40%. Built client dashboards and managed social media scheduling to improve operational efficiency.

ManyChat Zapier Google Sheets CRM Management Workflow Optimization

Technical Support & Web Admin

Tanzaoasis.com

Jan 2022 - Dec 2022 (11 months)

Provided freelance technical support, handled user queries, and maintained the website CMS to ensure uptime and usability for site visitors.

Technical Support User Support Troubleshooting

Graphic & Web Designer

Professional Traders Corporation

Jan 2022 - Aug 2022 (7 months)

Designed logos, brochures, business cards and social media visuals and developed mobile-responsive landing pages in WordPress, aligning branding with marketing efforts to improve digital presence.

Graphic Design WordPress Branding Canva Adobe Photoshop Landing Page Design

Digital Transformation Intern

Schneider Electric

Apr 2022 - Jun 2022 (2 months)

Contributed to digital documentation and internal communications, supporting efficiency improvements and providing technical support and web administration assistance.

Technical Support Documentation Data Entry Internet Research Troubleshooting