Open to opportunities

Lyndel Andrae Riña

@lyndelandraeria

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Remote support specialist delivering reliable admin, technical, and customer solutions.

Philippines

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What I'm looking for

I seek remote roles where I can provide clear technical and administrative support, improve workflows through documentation, and own tasks independently while contributing to a collaborative, deadline-driven team.

I am a remote support specialist with experience supporting AU and US clients across technical support, virtual assistance, and admin/data operations. I deliver timely, well-documented outcomes by combining structured troubleshooting with clear communication and process tracking.

My background includes first-level technical support for installers and engineers, CRM-style data entry, lead research and outreach, and content preparation for social channels. I maintain high accuracy and quality while managing multiple concurrent requests.

I have practical experience coordinating escalations, producing client-ready deliverables, and improving turnaround through better documentation and workflow organization. I also bring hands-on design support using Canva and basic video editing tools for content needs.

As a disciplined team leader in university organizations, I led scheduling, logistics, and stakeholder coordination—skills I translate into reliable remote task ownership and professional handling of sensitive client information.

Experience

Work history, roles, and key accomplishments

Remote Support Specialist

Sigenergy Australia

Apr 2025 - Dec 2025 (8 months)

Delivered first-level technical support to AU clients via calls, chat, and email, conducting remote diagnostics and coordinating escalations to engineering, reducing repeat issues through clear case documentation.

Technical Support Case Documentation Escalations CRM Troubleshooting Knowledge Base

Graphic Designer

Likha Artistry

Jan 2019 - Dec 2025 (6 years 11 months)

Produced digital and print-ready designs, coordinated client feedback and approvals, and supported basic video editing to deliver timely visual materials for online and print use.

Canva Polotno Studio InShot Visual Design

Virtual Assistant

Corporate Dropout Outsourcing

Jan 2022 - Dec 2024 (2 years 11 months)

Managed client records and document processing for US credit repair clients, maintained tracking sheets and client communications to improve case visibility and reduce missed workflow steps.

Client Records Document Processing Email Communication Tracking Sheets Social Media Support Administrative Support

Virtual Assistant

Virtual Night Owl

Jan 2019 - Dec 2022 (3 years 11 months)

Conducted lead research and list building for US clients, validated contact data, supported outbound email workflows, and maintained clean lead databases to keep pipelines organized.

Lead Research List Building Data Validation Workflows Database Management

Education

Degrees, certifications, and relevant coursework

University of Baguio

Bachelor of Science, Electronics Engineering

2019 - 2024

Activities and societies: Academic Scholar; Service Awardee (Performing Arts); University of Baguio Chamber Orchestra (President 2023-2024, Vice President 2022-2023, Member 2019-2024); Student Administrative Council (Vice Governor 2024, Treasurer 2023, Year Level Representative 2022); University of Baguio Voices Chorale member.

Completed a Bachelor of Science in Electronics Engineering with academic scholarship recognition and service awards while participating in university ensembles and student leadership roles.