Open to opportunities

Charles Adlao

@charlesadlao

Message

Dedicated customer service and content moderation professional.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service and content moderation skills while contributing to a positive team environment.

With over eight years of experience in customer service and content moderation, I have honed my skills in data entry and content review. My journey began at the Bureau of Internal Revenue in Davao Region, where I meticulously encoded tax-related forms, ensuring accuracy and compliance with regulations.

In my recent role as a Content Moderator, I have been responsible for reviewing content against established policies, protecting social media platforms from inappropriate material. My attention to detail and commitment to maintaining a safe online environment have been key to my success in this position.

Experience

Work history, roles, and key accomplishments

Current

Content Moderator

Current

Social Media Platforms

Feb 2021 - Apr 2024 (3 years 2 months)

Responsible for reviewing select content against policies and training to protect social media platforms from piracy content. Ensured compliance with guidelines while maintaining a high level of accuracy.

Content Moderation Social Media Management Compliance

Customer Service Representative

Various Companies

Jan 2018 - Feb 2021 (3 years 1 month)

Provided exceptional customer service by addressing inquiries and resolving issues efficiently. Developed strong communication skills and the ability to work under pressure.

Customer Service Communication Skills Problem Solving Conflict Resolution Time Management

Data Encoder

Bureau of Internal Revenue

Jan 2010 - Jan 2018 (8 years)

Encoded all tax-related forms into the BIR system for 8 years, ensuring accuracy and compliance with regulations. Demonstrated strong organizational skills and attention to detail.

Data Entry Tax Compliance Attention To Detail Organizational Skills