Charles Adlao
@charlesadlao
Dedicated customer service and content moderation professional.
What I'm looking for
With over eight years of experience in customer service and content moderation, I have honed my skills in data entry and content review. My journey began at the Bureau of Internal Revenue in Davao Region, where I meticulously encoded tax-related forms, ensuring accuracy and compliance with regulations.
In my recent role as a Content Moderator, I have been responsible for reviewing content against established policies, protecting social media platforms from inappropriate material. My attention to detail and commitment to maintaining a safe online environment have been key to my success in this position.
Experience
Work history, roles, and key accomplishments
Content Moderator
Social Media Platforms
Feb 2021 - Apr 2024 (3 years 2 months)
Responsible for reviewing select content against policies and training to protect social media platforms from piracy content. Ensured compliance with guidelines while maintaining a high level of accuracy.
Customer Service Representative
Various Companies
Jan 2018 - Feb 2021 (3 years 1 month)
Provided exceptional customer service by addressing inquiries and resolving issues efficiently. Developed strong communication skills and the ability to work under pressure.
Data Encoder
Bureau of Internal Revenue
Jan 2010 - Jan 2018 (8 years)
Encoded all tax-related forms into the BIR system for 8 years, ensuring accuracy and compliance with regulations. Demonstrated strong organizational skills and attention to detail.
Education
Degrees, certifications, and relevant coursework
University of Mindanao
Bachelor of Science, Business Administration
Activities and societies: Mountaineering, Online Gaming, Anime, Music.
Availability
Location
Authorized to work in
Job categories
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