Charlene Mae

I am a dynamic hospitality professional with extensive experience in high-volume, luxury environments, specializing in front-of-house leadership, reservations management, and guest relations. I leverage advanced hospitality systems such as SevenRooms, SerVme, Adaco, and Oasys to ensure operational accuracy and a seamless guest journey.

In my current role as Head Hostess, I spearhead front-of-house operations, manage complex reservation systems with a focus on 100% booking accuracy, and act as a central information resource for guests about amenities and exclusive events. I have a proven track record resolving guest complaints with professional urgency and monitoring satisfaction to uphold the highest service standards.

Earlier roles include Hostess and Sales & Marketing Executive positions where I improved guest flow, provided actionable feedback to management, and increased sales through targeted marketing and personalized customer recommendations. I bring strong team coordination, workforce scheduling, and digital marketing experience to drive operational improvements and elevate brand loyalty.