Charlene Ergina

Supervise and train staff to ensure compliance with company standards, CCL, and Regional Center regulations. Create physical and digital documentation to improve efficiency and coordinate resident medical appointments, activities, finances, and safety practices.

Created and updated procedures and templates for the event system. Coordinated, served, and hosted events for up to 100 guests, and trained and supervised up to 20 associates across four departments while operating a high-volume POS system.

Managed weekly inventory orders, restocking, and maintenance to keep operations running smoothly. Prepared, cooked, and served food and drink, including alcoholic beverages, ensuring timely service for guests.

Encouraged and supported individuals in achieving service plan goals, including self-care, school/career, and behavior goals. Provided assisted daily living, promoted independence using public resources, supervised independent medication administration, and supported residents during crisis incidents involving local police.

Completed high school education and earned a high school diploma.

Completed 24 credits toward a Bachelor of Arts in Communications at the University of California, Santa Barbara.