NICOLE VAZQUEZ

As a Benefits Supervisor at CBIZ, Inc., I lead the Health & Welfare service center team, managing operations and ensuring timely resolution of participant issues. I oversee compliance, conduct training, and serve as a liaison with vendors while maintaining high service standards and quality assurance.

In my role as a Provider Services Representative at Blue Cross Blue Shield, I provided eligibility verification and resolved claim disputes while adhering to compliance standards. I documented call activities and maintained up-to-date knowledge of plan updates and regulations.

As a Transportation Coordinator at LogistiCare Solutions, I scheduled medical transport for Medicaid/Medicare participants, ensuring compliance with eligibility criteria. I maintained accurate records and coordinated with providers to track transportation schedules.

In my role as a Customer Service Representative at the Philadelphia Parking Violations Branch, I assisted customers with inquiries related to parking tickets and appeals. I provided support through various channels and maintained organized records of interactions.

Completed coursework in general studies, gaining knowledge and skills applicable to various fields and enhancing overall academic foundation.

Completed high school education with a focus on foundational skills necessary for further education and career development.