charity Nwankwo
@charitynwankwo
Results-oriented IT professional skilled in computer operations and customer support.
NigeriaWhat I'm looking for
I am a committed IT professional with a Higher National Diploma in Computer Science and hands-on experience in computer operations, technical support, and field data collection. I have delivered first-call resolutions, maintained system performance, and supported users across educational and public-sector environments.
My background includes roles in customer service and sales where I developed strong communication, relationship-building, and problem-solving skills—skills I pair with technical knowledge from Cisco Networking Academy and formal computer science training. I have a track record of accurate data collection, process improvement, and dependable teamwork in diverse settings.
I am passionate about process optimization and continuous improvement, and I seek opportunities where I can apply my technical support expertise, analytical thinking, and attention to detail to contribute to efficient operations and excellent user experiences.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Pwan Company
Jan 2024 - Jan 2025 (1 year)
Maintained positive client relations, resolved complaints efficiently, and processed client accounts while keeping detailed records to ensure high customer satisfaction.
NBSales Representative
Nigeria Breweries
Jan 2022 - Jan 2023 (1 year)
Marketed and promoted products, conducted needs analyses to acquire and retain customers, and prepared sales performance reports to inform management decisions.
NSField Enumerator
National Bureau of Statistics
Jan 2020 - Jan 2021 (1 year)
Collected and validated demographic data through structured interviews and survey sheets, ensuring accuracy and respondent cooperation during field visits.
IT Support / Computer Operator
Federal Government Girls’ College Omu-Aran
Jan 2019 - Jan 2020 (1 year)
Provided technical support, installed and configured hardware and software, managed user accounts, and maintained network connectivity to improve system performance.
Secretary (I.T)
Awka Capital Territory Development Authority
Jan 2014 - Jan 2015 (1 year)
Managed phone communications, scheduled meetings, recorded minutes, and handled documentation and correspondence to support administrative operations.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic Oko
Higher National Diploma, Computer Science
Grade: Upper Credit
Completed Higher National Diploma in Computer Science with Upper Credit at Federal Polytechnic Oko, Anambra State.
Federal Polytechnic Oko
National Diploma, Computer Science
Grade: Upper Credit
Completed National Diploma in Computer Science with Upper Credit at Federal Polytechnic Oko, Anambra State.
Eziachi Secondary School
Senior School Certificate, Secondary Education
Completed Senior School Certificate Examination at Eziachi Secondary School, Orlu, Imo State.
Immaculate Heart Nursery and Primary School
Primary School Leaving Certificate, Primary Education
Completed Primary School Leaving Certificate at Immaculate Heart Nursery and Primary School, Ula-Ekwulobia, Anambra State.
CACisco Networking Academy
Certification, Networking / IT
Completed certification coursework through Cisco Networking Academy.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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