CMCHARITY MBABAZI
@charitymbabazi
Experienced product manager with a focus on innovative solutions.
UgandaWhat I'm looking for
I am a dedicated product manager with a strong background in leading product development and cross-functional teams. Currently, I serve as a Senior Product Manager at Educate!, where I have successfully trained over 300 users on new products and features. My innovative approach led to the development of WhatsApp chatbot reporting tools, significantly enhancing program performance visibility and reducing consultancy costs through in-house design.
Previously, I worked as a Product Manager at SafeBoda, where I led a team of 14 in deploying successful products and implemented data-driven decisions through A/B testing. My efforts in launching a customer support web tool improved real-time order tracking, contributing to significant customer retention. With a solid foundation in technical support and data management, I am committed to driving product success and mentoring the next generation of product managers.
Experience
Work history, roles, and key accomplishments
Senior Product Manager
Educate!
Jan 2021 - Present (4 years 5 months)
Led product development initiatives and trained over 300 users on new products and features. Developed WhatsApp chatbot reporting tools to enhance program performance visibility and reduced consultancy costs by designing reporting tools in-house. Mentored junior product managers and managed requirements gathering for new initiatives.
Product Manager
SafeBoda
Jul 2019 - Aug 2020 (1 year 1 month)
Led a cross-functional team of 14 in successful product deployments. Implemented data-driven decisions through A/B testing and metrics analysis, and launched a customer support web tool that improved real-time order tracking. Managed product backlog prioritization, achieving significant customer retention.
Product Support Engineer
SafeBoda
Jan 2019 - Jul 2019 (6 months)
Optimized processes to reduce issue resolution time from 30 to 5 minutes. Developed SQL scripts for bug reporting and collaborated in sprint planning. Managed technical customer support escalations and provided timely resolutions.
Data Entrant
SafeBoda
Jun 2018 - Dec 2018 (6 months)
Maintained data entry requirements according to program techniques and procedures. Purged files to eliminate data duplication and updated driver payment/loan records to improve payment follow-ups.
SAP Business One Trainee
TTCS Global
Apr 2017 - May 2018 (1 year 1 month)
Set up SAP Business One clients for customers and performed installations of SQL server and SAP Business One. Provided both off-site and on-site support to customers and created project documentation along with stakeholder progress reports.
Education
Degrees, certifications, and relevant coursework
ISIU International University of Applied Sciences
MBA, IT Management
MBA with a specialization in IT Management, focusing on the integration of technology and business strategies to enhance organizational performance.
MTMbarara University of Science & Technology
Bachelor's Degree, Computer Science
2013 - 2016
Bachelor's degree in Computer Science, covering essential topics such as programming, algorithms, and software development.
Availability
Location
UgandaAuthorized to work in
Portfolio
charitymbabazi.journoportfolio.comInterested in hiring CHARITY?
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