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charity jepkoech

@charityjepkoech

Outbound sales specialist in life insurance who achieved over 90% live transfers and consistently met 85% of sales goals.

Kenya

Message

In my current Communications & Customer Service Specialist – Life Insurance role, I handle high-volume outbound and inbound calls, exceed daily dial and appointment-setting targets, and convert leads into clients.

I’ve achieved over 90% live transfers and consistently met 85% of sales goals by building rapport, handling objections, and presenting benefits. I use CRM systems and scripts to support customer interactions and conversions.

At Fortified Whole Grain Alliance, I generated leads and strengthened engagement through digital and phone communication. Earlier, at Omega Foundation, I worked in communications, advocacy, and community outreach, including introducing digital engagement channels.

Experience

Work history, roles, and key accomplishments

Current

Communications & Customer Service Specialist

Current

Life Insurance

Aug 2024 - Present (2 years 1 month)

Conducted high-volume outbound and inbound calls, exceeding daily dial and appointment-setting targets. Converted leads into clients by building rapport, handling objections, and presenting benefits persuasively.

Outbound Sales Cold Calling Appointment Setting CRM Salesforce Convoso VICIdial Objection Handling Customer Service Lead Conversion

Communications Associate

Fortified Whole Grain Alliance

Nov 2023 - May 2024 (6 months)

Generated leads and strengthened engagement via persuasive communication across digital and phone channels. Built and nurtured relationships with stakeholders, increasing buy-in for key initiatives.

Lead Generation Communication Skills Stakeholder Engagement Persuasive Writing

Communications & Advocacy Officer

Omega Foundation

Jan 2017 - Oct 2023 (6 years 9 months)

Executed persuasive campaigns and achieved communication performance goals. Engaged stakeholders through presentations and consistent follow-ups, and introduced digital engagement channels to boost visibility and conversions.

Campaign Management Stakeholder Engagement Presentation Skills Digital Engagement Communication Skills

Community Officer

Omega Foundation

Jul 2017 - Dec 2020 (3 years 5 months)

Conducted outreach campaigns and developed persuasive messaging. Organized training sessions to strengthen communication and persuasion skills, and ensured consistent engagement with community stakeholders.

Outreach Persuasive Messaging Training Community Engagement Communication Skills