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Bob Wainoe

@bobwainoe

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Results-driven Information Technology professional skilled in leveraging data-driven solutions and digital tools.

Kenya

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What I'm looking for

I seek a collaborative role where I can combine Information Technology expertise and data-driven insight to drive digital transformation, operational efficiency, and measurable growth.

A dedicated and detail-oriented Information Technology professional with a strong focus on data annotation, digital systems, and business technology solutions. My experience spans both the technical and analytical aspects of IT, encompassing the management of data workflows and the maintenance of digital systems, as well as the support of AI model development through accurate and efficient data labeling.

I enjoy challenges and engaging in projects that require me to work outside my comfort zone and knowledge set. I am passionate about technology-driven problem-solving, data accuracy, and continuous learning in emerging fields such as AI, automation, and business analytics. I thrive in environments that value precision, collaboration, and innovation.
Passionate about leveraging technology and data to improve efficiency, enable automation, and drive innovation within organizations.

Experience

Work history, roles, and key accomplishments

ICT Sales & Service Expert

Mankush Enterprises

Mar 2022 - Jul 2025 (3 years 4 months)

Delivered tailored ICT accessories solutions and managed sales and after-sales support, diagnosing and repairing hardware/software issues while increasing quarterly sales through strong customer relationships.

Customer Support Sales Inventory Management Networking Technical Troubleshooting

Information Technology Assistant

Paytech Limited

Feb 2018 - Dec 2021 (3 years 10 months)

Performed routine preventive and corrective maintenance of company equipment, supported engineering on ICT and electrical device maintenance, and maintained high operational availability to maximize customer experience.

Maintenance ICT Troubleshooting Equipment Calibration Operational Support

Administrator

Goa Sacco Ltd

Dec 2016 - Feb 2018 (1 year 2 months)

Managed member registration and inquiries, monitored daily financial transactions and loan processes, and implemented technology systems and marketing strategies to improve efficiency and attract members.

Transaction Monitoring Loan Processing Customer Service Systems Implementation Marketing Data Entry

IT Assistant (Internship)

Kenya Bureau of Standards

Feb 2013 - May 2013 (3 months)

Supported hardware and network maintenance, performed database administration and web hosting tasks, trained non-technical staff, and implemented backup and disaster recovery procedures.

Maintenance Database Administration Web Hosting Disaster Recovery User Training Troubleshooting Backup Procedures

IT Assistant

Kipeoeo Solutions

Feb 2012 - Dec 2012 (10 months)

Installed and configured standard business software for clients and managed user accounts and access control to ensure proper permissions and security.

Installation Access Control client support Configuration Technical Support IT Administration

Technical Assistant

Lecol Company Ltd

Jul 2010 - Sep 2010 (2 months)

Installed, programmed, and maintained PBX systems and provided technical support to employees during a short-term attachment.

Technical Support Employee Support Troubleshooting

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Business Information Technology, Business Information Technology

Completed a Bachelor's degree in Business Information Technology, combining business and IT coursework to support digital transformation and business process improvement.