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Charity Fe Lamoste

@charityfelamoste

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Virtual Assistant – Creative Design, Outbound Calls & Admin Support

Philippines

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What I'm looking for

Seeking a role to apply my healthcare records experience and customer service skills, while using my creativity in graphic design and video editing.

A versatile Virtual Assistant who blends creativity with communication. My expertise spans graphic design, short‑form video editing, email management, and outbound calls, allowing me to support both the creative and administrative sides of a business. I focus on keeping workflows organized, communication clear, and content impactful. By combining reliable administrative support with engaging digital content, I help entrepreneurs and teams stay efficient while building a professional presence.

Experience

Work history, roles, and key accomplishments

Current

Process Associate

Current

Genpact

Feb 2024 - Present (2 years 6 months)

Retrieved medical records via phone calls, ensuring HIPAA-compliant handling of sensitive data and privacy requirements. Negotiated record request deadlines with providers and followed up on overdue records requests.

HIPAA compliance Medical records retrieval Data Privacy Compliance Provider Follow Up Call Center Operations

Junior Dining Staff/Cashier

Makiramen Japanese Food House

Jul 2023 - Feb 2024 (7 months)

Managed dining and cashier responsibilities, handling customer orders and inquiries via phone and messaging apps. Maintained cleanliness, supported inventory/stock checks, and helped with procurement of supplies.

Cashiering Customer Service Order Management Phone Support Food Service Operations Inventory Management Procurement Support Teamwork

Education

Degrees, certifications, and relevant coursework

Bataan Peninsula State University (Main Campus)

Bachelor of Science in Architecture, Architecture

2022 - 2023

Earned a Bachelor of Science in Architecture at Bataan Peninsula State University (Main Campus) from 2022 to 2023.

Bataan National High School - Senior High School

Senior High School, Science, Technology, Engineering, and Mathematics (STEM)

2020 - 2022

Completed Senior High School with the Science, Technology, Engineering, and Mathematics (STEM) track at Bataan National High School from 2020 to 2022.