Paulene Antonio
@pauleneantonio
Administrative Virtual Assistant focused on efficiency and confidential support.
What I'm looking for
I am an Administrative Virtual Assistant with three years' experience supporting entrepreneurs and teams in virtual environments. I prioritize organization, confidentiality, and delivering high-quality administrative and operational support.
My hands-on experience includes managing calendars, scheduling meetings, handling correspondence, recruitment support, training, and encoding client information with strict confidentiality. I have also provided customer service via live chat and calls for US delivery apps and restaurant chains.
I bring complementary skills in video editing, social media management, Canva design, analytics, and creative problem-solving that help streamline workflows and improve online presence. I adapt quickly, multitask effectively, and maintain professional communication across platforms.
I hold a National Certificate II in Contact Service and a high school diploma from Tandang Sora National High School. I am seeking virtual roles where I can contribute operationally and grow my administrative and digital support capabilities.
Experience
Work history, roles, and key accomplishments
Administrative Virtual Assistant
Private Client (Lynn Showell)
Jan 2022 - Jan 2025 (3 years)
Provided administrative and operational support including email and call management, recruitment, training, and confidential client data encoding for a private executive between 2022–2025.
Live Chat Customer Service
US Delivery Apps (contract)
Jan 2020 - Dec 2024 (4 years 11 months)
Provided live chat and phone support for US delivery platforms and restaurant chains, and supported NFT community social channels and YouTube video editing across 2020–2024.
Virtual Assistant
Amitabha Vegan Restaurant
Jan 2020 - Dec 2020 (11 months)
Handled customer service (orders via Facebook and Shopify), managed emails and social media, performed graphic design and cashier duties during 2020 to support income amid the pandemic.
Sales Associate
Ann’s Bag and Luggage
Jan 2014 - Dec 2016 (2 years 11 months)
Sold bags and luggage to diverse customers, handled transactions and customer service in a boutique retail setting from 2014 to 2016.
Education
Degrees, certifications, and relevant coursework
Omni Web Solutions Inc.
National Certificate II, Contact Service
Completed National Certificate II in Contact Service in 2016.
Tandang Sora National High School
High School Diploma, Secondary Education
Completed secondary education and graduated in 2014.
Availability
Location
Authorized to work in
Job categories
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