Open to opportunities

Chantel User

@chanteluser1

I coordinate remote property operations, maintenance, vendors, and resident communications across international portfolios.

Nigeria

Message

What I'm looking for

I'm looking for a remote property operations or administrative support role where I can improve processes, coordinate vendors and maintenance, manage stakeholder communication, and help a growing team run smoothly across time zones.

I've supported property operations for a US private property management firm, Roostrent Cooperative in the UK, and Urbanciti Homes, coordinating maintenance, vendors, residents, records, and board reporting across remote portfolios. I build structure that lets leadership focus on growth while day-to-day operations run independently.

At Roostrent Cooperative, I cut average response times by 40% and improved operational efficiency by 30% through Airtable workflows and onboarding documentation. I also bring executive support, CRM management, compliance documentation, bookkeeping support, and process improvement experience across US, UK, and Bermuda property operations.

Experience

Work history, roles, and key accomplishments

Property & Operations Coordinator

Private Property Management Firm

Sep 2025 - Aug 2026 (11 months)

Built structure around property management functions, improving maintenance response times and producing board reports. Maintained property records and compliance documentation, managed weekly action plans, and introduced process improvements.

Maintenance Coordination Compliance Documentation Property Records Tenant Communication Board Reporting Action Planning Process Improvement Google Workspace Microsoft 365 Notion Asana Trello Slack Zoom Quickbooks Xero Canva

Virtual Assistant – Property & Housing

Roostrent Cooperative

Jul 2024 - Dec 2024 (5 months)

Restructured calendar scheduling and tenant communication workflows, cutting response times by 40%. Built Airtable workflows and maintained CRM records, achieving 100% on-time reporting.

Calendar Management Tenant Communication Workflow Optimization Airtable HubSpot Zoho Google Sheets Dext Template Design Process Standardization

Administrative Assistant

Trinity Ace Consulting

Sep 2022 - Dec 2024 (2 years 3 months)

Managed founder's inbox and calendar, coordinated vendors, and supported financial documentation and bookkeeping processes, ensuring compliance and audit readiness.

Inbox Management Calendar Management Vendor coordination Documentation Bookkeeping Confidentiality Compliance

Executive Assistant – Real Estate

Urbanciti Homes

Feb 2022 - Oct 2022 (8 months)

Managed CRM pipeline end-to-end and coordinated property listings, improving turnaround speed by 25%. Maintained listing accuracy across MLS and Zillow, reducing discrepancies by 10%.

CRM Management Listing Coordination Calendar Management Email Support