Open to opportunities

Emmanuel Ofoegbu

@emmanuelofoegbu

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Experienced administrative professional delivering exceptional customer service.

Nigeria

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What I'm looking for

I seek a role offering meaningful administrative responsibility, collaborative culture, clear growth paths, and opportunities to improve processes and deliver exceptional customer service.

I am an organised administrative professional with extensive experience in customer service, property administration, and executive support across Nigeria and international remote roles.

I have a proven track record improving response times, managing booking systems, and supporting lettings processes, contributing to successful viewings and tenancy agreements.

I have supported marketing and campaign coordination for major brand activations, led teams, and implemented process improvements that increased revenue and market reach.

I am adaptable, detail-oriented, and thrive in fast-paced environments where I can deliver reliable administrative support, strong communication, and measurable operational improvements.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Black and White Properties

Feb 2025 - Jun 2025 (4 months)

Managed tenant and landlord enquiries, booked and prepared 87+ property viewings and supported lettings using Goodlord, contributing to 20% move-ins and improved response times. Streamlined booking and document workflows to boost operational efficiency and tenant satisfaction.

Tenant Relations Goodlord CRM Scheduling Document Management Customer Service Email Communication

Virtual Assistant

3 Zone Media Holdings, LLC

Jul 2024 - Feb 2025 (7 months)

Provided outbound and inbound call handling, scheduling, surveys and research as an independent contractor, managing large volumes of customer interactions and maintaining online calendars. Improved customer trust through clear communication and accurate follow-up.

Virtual Assistance Outbound Calling Inbound Scheduling Research CRM Survey Customer Communications

Customer Care Representative

OnePipe.io Services Limited

Dec 2022 - Jul 2024 (1 year 7 months)

Performed inbound and outbound calls to pre-qualify leads, onboarded distributors and retailers to Grow-trade, and maintained retailer account records and transaction PINs to ensure operational control. Placed orders and managed repayments on behalf of retailers.

Cold Calling Customer Support Onboarding Data Management CRM Retail Support

Executive Assistant

Lilvera Nigeria Limited

Jan 2009 - Apr 2018 (9 years 3 months)

Coordinated nationwide HP instore campaigns and events, managed document filing, travel arrangements and calendar coordination, and led a team after promotion to Team Lead to ensure campaign execution and proof of materials for payment.

Campaign Management Event Management Team Leadership Document Management Reporting