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Looking for a job

chandrika poja

@chandrikapoja

Customer service professional at Foundever resolving WOW internet billing and technical queries.

At Foundever, I support WOW internet customers by resolving queries, troubleshooting technical issues, and helping with billing scenarios.

Previously, as a Technical Support Engineer at Alldigi Tech, I used live video and remote access tools to diagnose customer product issues and provide technical assistance.

Experience

Work history, roles, and key accomplishments

FO

Current

Customer Service Professional

Current

Foundever

Feb 2026 - Present (8 months)

Deliver exceptional customer service support, addressing client inquiries and resolving technical issues efficiently. Maintain high customer satisfaction through effective communication and problem resolution.

Customer Service Technical Support Troubleshooting Communication Skills Problem Solving Billing WOW Internet

AT

Technical Support Engineer

Alldigi Tech

Oct 2024 - Nov 2025 (1 year 1 month)

Delivered effective technical assistance using advanced techniques, including live video and remote access tools. Diagnosed and resolved technical issues to minimize downtime and maintain customer satisfaction.

Technical Support Troubleshooting Remote Access Customer Service Problem Solving Communication Skills

Education

Degrees, certifications, and relevant coursework

NU

Nagarjuna University

Bachelor of Computer Applications, Computer Applications

Grade: 76%

Completed a Bachelor of Computer Applications (BCA) degree with a percentage of 76%.

SC

Sri Chaitanya Junior College

Intermediate, BiPC

Grade: CGPA 7.0

Completed Intermediate education in the BiPC stream with a CGPA of 7.0.

GS

Gowthami Techno High School

10th, General

Grade: CGPA 7.5

Completed 10th standard with a CGPA of 7.5.

NP

NPTEL

Introduction to Internet of Things, Internet of Things

Completed the Introduction to Internet of Things certification.

IS

Infosys Springboard

Introduction to Artificial Intelligence, Artificial Intelligence

Completed the Introduction to Artificial Intelligence certification.

Tech stack

Software and tools used professionally

Python

C

Microsoft Excel

Microsoft PowerPoint

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

140k+ INR

Job categories

Customer Service and Technical Support Specialist Technical Support Engineer

Skills

Customer Service Technical Support Troubleshooting Customer Query Resolution Billing Support Remote Access Tools Video Support C Python HTML Excel PowerPoint IoT AI Basics

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