CHANDAN SONI
@chandansoni
I am a Client Support Executive with 5+ years in telecom delivering technical troubleshooting and customer satisfaction.
IndiaWhat I'm looking for
I am a Client Support Executive with 5+ years of experience in the telecom sector; I handled 50–70 customer queries daily and resolved 90%+ of first-call customer complaints related to connectivity, SIM errors, and recharge failures. I have supported customers at JindalX, Concentrix Daksh Services, and British Telecom, using CRM tools and cross-functional collaboration to improve service delivery.
I excel in technical troubleshooting, escalation management, and billing support, and I bring strong active listening, clear communication, and conflict-resolution skills to every interaction. I take a client-first approach, focus on prompt professional support, and work to turn feedback into service improvements that boost satisfaction and retention.
Experience
Work history, roles, and key accomplishments
BTHandled 50–70 customer queries daily and achieved 90%+ first-call resolution for connectivity, SIM, and billing issues. Assisted onboarding of new customers and escalated complex technical cases to backend teams to ensure timely resolution.
CSProvided expert guidance and troubleshooting to customers while maintaining detailed records and escalating complex cases to senior support teams. Collected and evaluated customer feedback to support ongoing service improvements and ensured policy-aligned solutions.
Customer Delight Associate
JindalX
Jun 2019 - Jun 2020 (1 year)
Managed daily customer inquiries and resolved issues efficiently to ensure high levels of customer satisfaction. Used CRM to track interactions, conducted follow-up calls, and collaborated with cross-functional teams to improve service delivery.
Education
Degrees, certifications, and relevant coursework
HMHMR Institute of Technology and Management
Bachelor of Technology, Engineering
2015 - 2019
Completed a Bachelor of Technology degree at HMR Institute of Technology and Management from 2015 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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