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chaitanya teja

@chaitanyateja

Customer Support Executive at Amazon managing Value-Added Services operations and monitoring service quality and customer satisfaction.

India

Message

At Amazon, I manage end-to-end Value-Added Services operations and ensure timely service delivery to customers. I monitor service quality and customer satisfaction metrics.

I work with technical and support teams to resolve service-related issues, and I provide training and support on VAS products and operational workflows.

At IFF Inc., I processed customer orders and tracked shipments using SAP SD. I also monitored inventory in SAP MM/IM and handled billing and payment reconciliation in SAP FI/SD.

Earlier, I worked in customer relationships at Matrimony.com and Altruist Technologies Pvt. Ltd., and as a Site Engineer at Taniswar And Dakshath Construction Pvt.Ltd. My experience also includes coordinating deliveries, customer support, and construction site safety.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Executive

Current

Amazon

Sep 2025 - Present (1 year)

Managed end-to-end Value-Added Services (VAS) operations and ensured timely service delivery. Monitored VAS performance, service quality, and customer satisfaction metrics.

Customer Service Customer Satisfaction Market Analysis team training Operations Management

Senior Customer Support Executive

IFF Inc.

Aug 2024 - May 2025 (9 months)

Processed customer orders in SAP SD, tracked shipments, and resolved complaints. Monitored stock levels in SAP MM/IM and coordinated with 3PL providers for timely shipments.

SAP SD SAPMM SAP FI Order Management Inventory Control Logistics Billing KPI Reporting

Sales Relationship Manager

Matrimony.com

Apr 2023 - Apr 2024 (1 year)

Handled clients, arranged meetings, and managed a team. Collaborated with sales teams to develop tailored solutions for prospective clients and secure new business opportunities.

Client Management Team Leadership Sales Collaboration Target achievement

Customer Relationship Manager

Altruist Technologies Pvt. Ltd.

Nov 2020 - Jan 2023 (2 years 2 months)

Analyzed customer data to improve satisfaction and troubleshooted broadband and mobile data issues. Developed loyalty programs and customer surveys to enhance retention.

Customer Relationship Management Troubleshooting Data Analysis Loyalty Programs Survey Design

Site Engineer

Taniswar And Dakshath Construction Pvt. Ltd.

Jul 2018 - Oct 2020 (2 years 3 months)

Checked technical designs and drawings for adherence to standards. Created work schedules and reduced material waste through accurate estimation and procurement.

technical drawings Work Scheduling Material Estimation Site Safety Inspections