CHAD ODEGAARD

Serviced student loans on a government contract, handling PSLF, Borrower Defense, TPD, and Account Rebuild workflows. Worked in systems including MS Office, Microsoft Teams, NSLDS, NSIGHT, and CLASS.

Handled escalated supervisor calls and performed credit bureau talk-offs while continuing core collections responsibilities. Approved lower-than-usual settlements and cleared units assigned to other collectors.

Resolved medical debt through payment-in-full, settlement-in-full, or payment plan arrangements. Managed disclosures and followed state and federal collection guidelines while handling inbound and outbound calls.

Inspected palletized parts by weighing components hourly and measuring tolerances to ensure products stayed within spec. Adjusted machine values as needed and supported warehousing by placing pallets in assigned locations.

Operated production equipment by cutting out parts, performing inspections, and palletizing finished components. Maintained throughput by keeping parts organized for shipment/warehouse placement.

Operated heavy equipment including Cat 777 and Cat 785 haul trucks, water trucks, a road grader, an excavator, and a loader. Supported earthmoving and site operations with safe vehicle operation and jobsite readiness.

Completed a range of plumbing jobs for both inside and outside residential and business locations. Performed maintenance and installation work as part of full-service plumbing support.

Repaired and maintained loaders, dozers, semi-trucks, and light vehicles. Performed tire work and welding to support fleet readiness and uptime.

Supervised six dispatchers in the dispatch center and handled dispatch operations for emergency services. Provided IT support for the sheriff’s office and county offices and served as a sworn Reserve Deputy with extensive training.

Handled calls for police, sheriff, fire, and ambulance services across Pershing County. Managed emergency communications and call handling responsibilities within the dispatch workflow.

Operated a tow truck and responded to service calls, vehicle lockouts, and tows for disabled vehicles. Coordinated roadside vehicle recovery services for customers.

Worked in a full-service gas station, operating the cash register and completing maintenance and mechanical work on cars and light-duty vehicles. Provided tire repair and sold new and used tires for cars, light-duty vehicles, and semi-trucks.

Earned a diploma from Pershing County High School in Lovelock, Nevada.