César Naranjo

I’m a Bilingual Customer Experience Specialist focused on delivering premium service, high-volume support, and seamless cultural communication. I bring strong bilingual capability—English C1/C2, Spanish native, and Japanese Conversational (A2/B1)—to help teams serve demanding international customers with confidence.

In my role at Valley Rock Inn & Mountain Club, I provided direct service to 80+ guests daily in a luxury boutique hotel environment. I’m specialized in conflict resolution, customer loyalty, and premium service while handling high-volume, omnichannel support.

I thrive in high-pressure, multicultural settings—coordinating with teams and juggling multitasking demands without losing attention to detail. I’m also set up for remote work with the PC, stable internet connection, and USB headset needed to support US time zones.

Beyond customer experience, I’m expanding my toolkit through Marketing and Business Administration studies and hands-on familiarity with modern support workflows. I use Google Workspace (Docs, Sheets, Gmail), Zoom, Slack, and Microsoft Teams, and I have basic CRM knowledge (e.g., Zendesk, Freshdesk, HubSpot) plus business telephony skills (e.g., Aircall, RingCentral, Dialpad).