At Orion AI Solutions, I partnered with leadership to coordinate strategic priorities, executive schedules, and critical business initiatives. I tracked action items and operational updates, and followed through on customer, technical, billing, and operational escalations.
At Nakama Tech, I coordinated team operations, schedules, and performance tracking. I also led training and coaching sessions and handled sensitive client escalations.
At ATT Internet Air and ATT Broadband Sales and Service, I coached teams, managed daily performance and schedules, and handled escalated calls. At Metro by T-Mobile, I resolved customer issues involving troubleshooting, accounts, billing, and new service acquisitions.
