Seeking a full-time Customer Support / Virtual Assistant role. Skilled in e-commerce order management, social media moderation, and CRM tools (Shopify, Gorgias, Google Workspace). Experienced in chat, email, and complaint resolution with high empathy.
Expecting ₱1.4M–₱2.4M annually.
Looking for a job
Celine Angelique Canoy-Yaon
@celineangeliquecanoy
Customer Support professional at Smile Success managing e-commerce orders and social media communities.
PhilippinesWhat I'm looking for
At Smile Success, I handled daily e-commerce order management and operational tracking while responding to comments and direct messages across social media channels. I also resolved customer complaints to support customer satisfaction and protect brand sentiment.
At Cimpress, I assisted e-commerce customers with receiving, tracking, and fulfilling orders. I handled phone, chat, and email inquiries, and provided small business clients with website assistance, basic design support, and promotional guidance.
As a Virtual Assistant at Larkin & Co, I maintained customer spreadsheets and online database records, completed data entry, and handled professional correspondence.
At Google and Telstra, I supported customers with account inquiries and troubleshooting for hardware, software, internet connections, and network issues. I also worked as a Healthcare Assistant at L'Arche London, providing caregiving support to individuals with disabilities.
Experience
Work history, roles, and key accomplishments
SS
Customer Service / Social Media Moderator
Smile Success
Aug 2023 - Sep 2026 (3 years 1 month)
Handled daily e-commerce order management and operational tracking. Managed social media community channels, responding to comments and direct messages, and resolved customer complaints efficiently.
Assisted e-commerce customers with order tracking and fulfillment using specialized product knowledge. Handled communication via phones, chat, and email, resolving complex customer complaints with positive outcomes.
LC
Virtual Assistant
Larkin & Co
Mar 2016 - Feb 2017 (11 months)
Maintained accurate customer spreadsheets and managed online database records. Performed data entry tasks and handled professional correspondence via emails and phone calls.
Assisted users by providing comprehensive troubleshooting steps for Google hardware and software devices. Managed Google account inquiries and delivered technical customer support.
LL
Healthcare Assistant
L'Arche London
Jun 2014 - May 2015 (11 months)
Provided dedicated healthcare support and caregiving assistance for individuals with disabilities.
Troubleshot complex internet connection and network issues for residential and commercial customers.
Education
Degrees, certifications, and relevant coursework
UM
University of Makati
Bachelor of Science in Nursing, Nursing
Bachelor of Science in Nursing degree from the University of Makati, completed in 2012.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PhilippinesAuthorized to work in
Salary expectations
1400k-2400k PHP
Job categories
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