Celestine King

I’m a highly motivated, client-focused Customer Experience Specialist with extensive experience in customer service, childcare, and caregiving. I’m known for handling high call volumes, resolving complex issues, and delivering exceptional service with customer satisfaction scores above 95%.

In my Provider Enrollment Specialist role at Novitas Solutions, I process and review CMS-855S Medicare enrollment applications for suppliers. I verify provider documentation, coordinate corrections, and conduct detailed reviews of enrollment, revalidation, and change requests to ensure accuracy and compliance.

Previously at Conduent, I guided clients through claims processing—updating records and keeping customers informed about claim status. Earlier as a Customer Service Representative at The Results Company, I efficiently resolved billing and service issues, issued refunds, processed product exchanges, and maintained detailed case records to improve the overall client experience.

Before that, I owned and operated C.K Sitter, providing child care with attentive, high-quality care and leading client onboarding to match families with suitable nannies. I bring strong conflict resolution, attention to detail, and time management, along with a continuous-improvement mindset that supports positive outcomes for both teams and individuals.