Cassandra Rich

Handle high-volume provider calls for dental claims and benefit inquiries, including dental benefit interpretation, authorization requirements, and document submissions. Review remittances and claim/payment history, investigate denied claims and appeals, verify eligibility/COB, and maintain accurate compliant account notes.

Provide high-volume provider support for medical claims, payments, and documentation requirements. Research claim denials, submit reconsideration materials, track appeals, make appropriate claim adjustments/overrides, correct claim data in internal systems, and communicate outcomes via formal letters while logging daily productivity in Excel.

Support children in daily classroom activities by ensuring inclusion, monitoring safety and wellness, and maintaining accurate daily documentation. Handle parent inquiries and concerns, and respond to health-related needs using CPR and medical designee duties.

Provide daily caregiving and maintain a safe, nurturing environment while managing household administrative and financial tasks. Perform meal preparation, coordinate appointments, and support child development through structured play and observation.

Assist customers with product questions and resolve customer concerns in a retail environment while maintaining clean, organized work areas. Manage cash register balancing, perform copying/faxing tasks, conduct inventory cycle counts, and restock aisles based on planograms.

Provide fast, accurate checkout and friendly customer service while handling cash register balancing. Support stocking and inventory counts, assist with food preparation and service, maintain a clean work environment, and direct daily work routines to ensure quality service.

Completed accounting education at University of Phoenix beginning in May 2009.