Open to opportunities

Celeste Hayes

@celestehayes

I’m a resourceful and thoughtful strategist who leans into complex, collaborative projects with expertise in tactical relationship building.

United States

Message

What I'm looking for

I’m looking for a role where I can strengthen digital accessibility (ADA/WCAG) and help teams ship user-centered improvements—using clear reporting, strong stakeholder communication, and practical training to drive measurable outcomes.

I’m a resourceful, genuine and thoughtful Cultural Connections Strategist. I lean into complex, collaborative projects with expertise in active listening and cultural literacy for the development and empowerment of multicultural and multigenerational teams. A dynamic, inclusive, facilitator with 10 years of experience in the civil service, academia and the nonprofit industries using experiential learning theory and universal design for accessibility in program and workshop development.

Experienced in program evaluation for team development in partnership building collaboration and research.

Experience

Work history, roles, and key accomplishments

Current

Accessibility Tester

Current

Fable

Conduct comprehensive accessibility assessments of digital products, software, and mobile applications to support ADA compliance. Document and prioritize issues by severity and impact, and communicate accessibility needs to clients aligned with ADA and WCAG.

ADA Compliance Client Communication

Training and Accessibility Associate

Blind Industries and Services of Maryland

Jan 2024 - Jan 2025 (1 year)

Led workplace assistive technology training for 50+ employees by assessing performance and improving productivity through the Maryland Assistive Technology Program. Managed internship program operations, established SOPs for the pilot program, and advised leadership on interviewing, onboarding, and quarterly feedback to improve program outcomes.

Workplace Training Program Management SOP Development Performance Monitoring Onboarding Survey Analysis Cross functional Coordination

Project Coordinator

Home Chef

Jan 2023 - Jan 2024 (1 year)

Supported large-scale meal production by generating 1,500+ USDA-compliant allergy entries on ingredient labels daily while maintaining strict quality and legal accuracy. Coordinated communication across marketing and production, trained labeling equipment leads, and helped reduce production equipment costs.

Labeling QA Production Coordination Cross Functional Communication

Pandemic Unemployment Support

InspiriTec

Jan 2021 - Jan 2022 (1 year)

Managed Pandemic Unemployment Assistance claimant cases by maintaining accurate records of caller issues, ticket numbers, and resolutions. Built Excel-based tracking systems and reviewed correspondence from 600+ claimants per month to improve workflow accuracy and reduce departmental delays.

Ticket Resolution Customer Support Record Management