Open to opportunities

Mandy User

@mandyuser2

Message

I craft accessible, high-impact technical documents for government stakeholders.

United States

Message

What I'm looking for

I’m looking for a role where I can own document quality end-to-end—especially accessible, compliance-ready writing—while collaborating with teams to improve processes, train others, and deliver clear messaging to stakeholders.

I’m a technical writer focused on clear, accurate communication for high-stakes government audiences. I research, prepare, review, and edit sensitive correspondence tied to FEMA flood mapping processes and flood insurance, while maintaining strong quality control across contracted deliverables.

I bring hands-on accessibility expertise through Section 508 compliance—reviewing and remediating documents, managing the 508 compliance workflow, and providing subject matter expertise and training. Earlier roles also strengthened my editorial and documentation skills through corporate communications work, PowerPoint and brochure development, and structured reporting and process mapping.

Experience

Work history, roles, and key accomplishments

Current

Technical Writer

Current

Michael Baker International

Feb 2019 - Present (7 years 5 months)

Researches, prepares, reviews, and edits sensitive correspondence related to FEMA flood mapping and flood insurance for members of Congress and government officials. Performs document quality control and Section 508 compliance reviews, including workflow management and training.

Editorial Review Document Quality Control Section 508 Compliance Accessibility Compliance Workflow Management Training Technical Writer

Marketing Coordinator

Northwest Federal Credit Union

Sep 2016 - Feb 2019 (2 years 5 months)

Coordinated marketing campaigns and communications, including monthly messaging, reporting, inventory, purchasing, and distribution. Managed vendor relationships and developed on-brand corporate communications and presentations.

Campaign Coordination Reporting Vendor Management Corporate Communications PowerPoint Promotional Materials Visio Social Media Management

REALTORS Division Administrator

REALTORS Federal Credit Union

Sep 2015 - Sep 2016 (1 year)

Administered REALTORS® Division procedures and requirements, including training and policy change management. Prepared executive board supplemental packages, coordinated research and publication materials, and supported business development and webinar outreach initiatives.

Administrative Operations Policy Updates training coordination Executive Reporting Research And Analysis Manuscript Editing Strategic Planning Support Business Development Support Process Improvement

Research Intern

Elon University

Feb 2010 - Nov 2011 (1 year 9 months)

Completed anthropology research support and assisted with tutoring and proctoring activities in the context of the internship program.

Education

Degrees, certifications, and relevant coursework

Elon University

Bachelor of Arts, Anthropology

Grade: GPA 3.623

Earned a Bachelor of Arts degree with a major in Anthropology from Elon University, graduating May 2013. Minors included Political Science and International Studies; GPA was 3.623.