Cedrick Bautista

I am a jolly but highly committed customer service professional who treats each assignment with full dedication. I have worked as a Virtual Assistant and CSR in remote and call-center environments between 2020 and 2025.

Across roles at Coverdesk, EXL/Collabera and Afni, I handled Inbound and Outbound Calls, Emails, quoting and policy changes, and soft selling while consistently providing customer service. I am proficient with Microsoft Office, Ezlynx, Slack and use social channels like Facebook to support operations.

I bring strong communication, reliability and problem-solving to customer-facing and virtual assistant positions and I focus on delivering measurable improvements in satisfaction and retention.