Cecilie Eskerod Tausen
@cecilieeskerodtausen
Dedicated service manager with a passion for collaboration and development.
United KingdomWhat I'm looking for
I am a service manager with a strong commitment to high-quality work and continuous learning. My experience spans overseeing daily operations, managing teams, and enhancing customer service delivery. I take pride in my ability to foster collaboration among diverse teams, ensuring that everyone works towards common goals.
Throughout my career, I have developed and implemented training programs that not only improve individual performance but also contribute to the overall success of the organization. My role as a primary coordinator in various cross-disciplinary projects has honed my leadership skills and my ability to communicate effectively with team members and stakeholders alike.
As I continue my education in law, I am eager to apply my knowledge and skills in service management to further enhance organizational development and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Bartender/Waiter
Blå Stue (bar)
Dec 2015 - Present (9 years 6 months)
Provided excellent customer service in a fast-paced bar environment. Managed orders, served drinks, and ensured customer satisfaction during shifts on weekends and holidays.
Service Manager
Arb. Landsbank
Jun 2022 - Apr 2024 (1 year 10 months)
Oversaw daily tasks, managed and trained new employees, and delivered exceptional customer service. Developed and implemented training programs while contributing to strategies aimed at improving team performance in the service area.
Accountant Trainee
Arb. Landsbank
Sep 2021 - Jul 2022 (10 months)
Gained practical experience in financial operations while supporting the accounting team. Assisted in various financial tasks and learned about compliance and regulatory requirements.
Finance Trainee
Arb. Landsbank
Jan 2019 - Aug 2021 (2 years 7 months)
Participated in financial training programs, gaining insights into the financial sector. Assisted in various finance-related tasks and contributed to team projects.
Education
Degrees, certifications, and relevant coursework
CSCopenhagen Business School
Bachelor of Science, Business Law
2024 -
Currently pursuing a HA(jur) bachelor BSc at Copenhagen Business School, focusing on legal aspects of business and management.
CSCopenhagen Business School
HD1, Business Administration
Completed the HD1 program at Copenhagen Business School, which included advanced studies in business administration.
NBNiels Brock
HHX, Business Studies
Grade: 8.7
Completed HHX (Higher Commercial Examination) with a focus on business and innovation, achieving an average final grade of 8.7.
Frankston High School
High School Diploma, Communication Management
Completed Year 11 and 12 as part of an international exchange program, focusing on communication management and collaboration competences.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
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