Cecelia Pierce-Clarke
@ceceliapierceclarke
Dedicated customer service representative with a background in education.
What I'm looking for
I am a passionate professional with a Bachelor of Arts in Human Communication Studies and a minor in Ethnic Studies. My career has been dedicated to providing exceptional customer service and nurturing the development of young minds. Currently, I work as a Contact Representative at the Internal Revenue Service, where I assist taxpayers with their inquiries and ensure they receive the information they need regarding their tax obligations.
In addition to my role at the IRS, I have extensive experience as a Preschool Teacher, where I create lesson plans that support children's emotional and social development. My background as a Certified Nursing Assistant has also equipped me with the skills to provide compassionate care to individuals in various stages of health. I thrive in environments where I can make a positive impact on others' lives, whether through education or customer service.
Experience
Work history, roles, and key accomplishments
Contact Representative
Internal Revenue Service- Department of the Treasury
Apr 2024 - Present (1 year 6 months)
Provided information and assistance to taxpayers regarding their tax obligations, answering inquiries about filing procedures, tax forms, refunds, and payment options. Resolved tax-related issues through phone interactions, ensuring courteous and professional service while adhering to IRS regulations and guidelines.
Preschool Teacher
Inspiring Young Minds
Aug 2022 - Present (3 years 2 months)
Responsible for the development and creation of lesson plans to nurture and support the emotional and social development of young children. Created and organized monthly lesson plans according to the creative curriculum, followed classroom schedules and daycare procedures to provide childcare safety, and communicated with parents and administrators about student progress.
Nurse Aide and Teacher & Bus Assist
Pediatria for Kids
Mar 2016 - May 2018 (2 years 2 months)
Cared for children in a medical model childcare setting, assisting in preparing and serving food, and regulating rest periods. Read to children, taught simple painting, crafts, drawing, and songs, and supported children’s emotional and social development, encouraging understanding of others and positive self-concepts.
Preschool Teacher
Ncredible Kidz 24
Apr 2015 - Dec 2015 (8 months)
Created and organized monthly lesson plans according to the creative curriculum. Communicated with parents about child's progress and followed classroom schedules and daycare procedures to provide childcare safety.
Assistant Coordinator
Center Stage Event Planning LLC.
Sep 2011 - Mar 2015 (3 years 6 months)
Created and designed favors, invitations, and decorations for special occasions. Organized, planned, and co-hosted events of various sizes, and recruited additional staff members as needed.
Education
Degrees, certifications, and relevant coursework
Shippensburg University
Bachelor of Art, Human Communication Studies
Completed a Bachelor of Art in Human Communication Studies, focusing on various aspects of human interaction and communication. Also pursued a minor in Ethnic Studies, broadening understanding of diverse cultural perspectives.
CNA Certification
Certification, Nursing Assistant
Obtained a CNA Certification, demonstrating proficiency in providing patient care and assistance with daily living activities. This certification equipped me with essential skills for healthcare support roles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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