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Cecelia Pierce-ClarkeCP
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Cecelia Pierce-Clarke

@ceceliapierceclarke

Dedicated customer service representative with a background in education.

United States
Message

What I'm looking for

I am looking for a role that allows me to utilize my communication skills and passion for helping others, ideally in a supportive and collaborative environment.

I am a passionate professional with a Bachelor of Arts in Human Communication Studies and a minor in Ethnic Studies. My career has been dedicated to providing exceptional customer service and nurturing the development of young minds. Currently, I work as a Contact Representative at the Internal Revenue Service, where I assist taxpayers with their inquiries and ensure they receive the information they need regarding their tax obligations.

In addition to my role at the IRS, I have extensive experience as a Preschool Teacher, where I create lesson plans that support children's emotional and social development. My background as a Certified Nursing Assistant has also equipped me with the skills to provide compassionate care to individuals in various stages of health. I thrive in environments where I can make a positive impact on others' lives, whether through education or customer service.

Experience

Work history, roles, and key accomplishments

IT
Current

Contact Representative

Internal Revenue Service- Department of the Treasury

Apr 2024 - Present (1 year 6 months)

Provided information and assistance to taxpayers regarding their tax obligations, answering inquiries about filing procedures, tax forms, refunds, and payment options. Resolved tax-related issues through phone interactions, ensuring courteous and professional service while adhering to IRS regulations and guidelines.

IM
Current

Preschool Teacher

Inspiring Young Minds

Aug 2022 - Present (3 years 2 months)

Responsible for the development and creation of lesson plans to nurture and support the emotional and social development of young children. Created and organized monthly lesson plans according to the creative curriculum, followed classroom schedules and daycare procedures to provide childcare safety, and communicated with parents and administrators about student progress.

PK

Nurse Aide and Teacher & Bus Assist

Pediatria for Kids

Mar 2016 - May 2018 (2 years 2 months)

Cared for children in a medical model childcare setting, assisting in preparing and serving food, and regulating rest periods. Read to children, taught simple painting, crafts, drawing, and songs, and supported children’s emotional and social development, encouraging understanding of others and positive self-concepts.

NK

Preschool Teacher

Ncredible Kidz 24

Apr 2015 - Dec 2015 (8 months)

Created and organized monthly lesson plans according to the creative curriculum. Communicated with parents about child's progress and followed classroom schedules and daycare procedures to provide childcare safety.

CL

Assistant Coordinator

Center Stage Event Planning LLC.

Sep 2011 - Mar 2015 (3 years 6 months)

Created and designed favors, invitations, and decorations for special occasions. Organized, planned, and co-hosted events of various sizes, and recruited additional staff members as needed.

Education

Degrees, certifications, and relevant coursework

SU

Shippensburg University

Bachelor of Art, Human Communication Studies

Completed a Bachelor of Art in Human Communication Studies, focusing on various aspects of human interaction and communication. Also pursued a minor in Ethnic Studies, broadening understanding of diverse cultural perspectives.

CC

CNA Certification

Certification, Nursing Assistant

Obtained a CNA Certification, demonstrating proficiency in providing patient care and assistance with daily living activities. This certification equipped me with essential skills for healthcare support roles.

Tech stack

Software and tools used professionally

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Cecelia Pierce-Clarke - Contact Representative - Internal Revenue Service- Department of the Treasury | Himalayas