At Mood / Smoking Leaf Holdings, I supported customers through email, chat, and other remote service channels. I helped with orders, cancellations, shipping questions, product availability, and account requests, and documented cases accurately.
At Cherry Assistant, I coordinated interviews between candidates and hiring managers. I handled confirmations, rescheduling, follow-ups, and candidate communication while updating ATS and scheduling systems.
At Catch Consultants / 2degrees ISP, I provided customer support and administrative assistance in an internet service environment. I helped with service questions, troubleshooting, and account concerns, following established escalation procedures.
Earlier, at Concentrix / Verizon and Dash BPO / Bread Financial, I handled customer service, sales, and collections interactions. I recommended relevant products and services, discussed payment options, and maintained accurate account records.
