I'm an Operations Manager at Indian Land Dental Care, where I recruit, onboard, train, and coach team members while aligning staffing with organizational needs.
I manage compliance documentation, personnel records, training completion, performance metrics, employee relations, and performance-management initiatives. I also develop training programs that improve productivity, retention, and adherence to organizational standards.
Previously, I supported high-volume pharmacy operations at CVS Pharmacy by processing prescription insurance claims, resolving rejections, verifying coverage, and assisting with prior authorizations and payment inquiries.
Across medical, dental, and pharmacy environments, I've focused on accurate billing, payment reconciliation, account resolution, regulatory compliance, and timely collaboration with patients, providers, insurers, and internal teams.
