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Cayla Register

@caylaregister

Detail-oriented billing specialist with strong customer service skills.

United States
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What I'm looking for

I seek a role that values customer experience and offers growth opportunities.

I am a dedicated Enterprise Billing Specialist with Comcast Business, where I excel in managing customer billing and order management. My role involves ensuring account accuracy, resolving billing discrepancies, and creating a positive customer experience. I have consistently exceeded productivity and quality assurance metrics, and I actively participate in employee recognition initiatives.

Previously, I served as a Retail Sales Consultant at Comcast Xfinity, where I honed my sales skills and achieved consistent goal attainment while training new hires. My experience as a Store Manager at Ethan & Shania Inc. allowed me to drive significant business growth, increasing daily transactions from 150 to over 900 through exceptional customer service and operational efficiency.

Experience

Work history, roles, and key accomplishments

CB
Current

Enterprise Billing Specialist 2

Comcast Business

Oct 2022 - Present (2 years 9 months)

Responsible for supporting order management and customer billing, ensuring account accuracy, managing product data, and resolving billing discrepancies. Focused on creating a positive customer experience and maintaining high performance metrics.

CX

Retail Sales Consultant

Comcast Xfinity

Sep 2018 - Oct 2022 (4 years 1 month)

Led sales initiatives, achieved consistent goals, and provided product expertise in various services. Managed customer resolutions and organized inventory while maintaining a positive customer experience.

EI

Store Manager/Customer Service

Ethan & Shania Inc.

Jun 2015 - Jul 2018 (3 years 1 month)

Managed store operations including inventory, vendor orders, and customer service. Enhanced daily transactions significantly while ensuring customer satisfaction and resolving complaints effectively.

FC

Press Operator/Customer Service

Fairway Cleaners

Jun 2013 - Jun 2015 (1 year 11 months)

Operated press and laundry machines while providing excellent customer service. Maintained store appearance and managed customer clothing efficiently.

DG

Customer Service/Cashier

Dollar General

May 2011 - Apr 2013 (1 year 11 months)

Provided customer service and managed transactions while maintaining store organization and inventory. Ensured a positive shopping experience for customers.

CI

Administrative Assistant

Cagle Glass Inc.

May 2008 - Feb 2010 (1 year 9 months)

Performed administrative duties including answering phones, managing documents, and organizing files. Demonstrated proficiency in various software applications.

Education

Degrees, certifications, and relevant coursework

West Georgia Technical College logoWC

West Georgia Technical College

2008 - 2010

CS

Chapel Hill High School

High School Diploma

Obtained a High School Diploma, completing the necessary coursework and requirements for graduation.

Tech stack

Software and tools used professionally

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Cayla Register - Enterprise Billing Specialist 2 - Comcast Business | Himalayas