Alyssa Collins

I’m a billing and customer service specialist with 5+ years of experience supporting major energy companies through a remote environment. I focus on billing accuracy, empathetic support, and dependable performance in high-volume settings.

I’ve handled high-volume inbound calls professionally, assisting customers with billing questions, payment arrangements, and service updates. I also resolve complex account issues with accuracy and empathy while following strict compliance and security protocols.

Working with Alorica, I’ve navigated multiple CRM and billing systems to manage customer needs effectively. I adapted when operations shifted from remote to on-site, and I left when no remote roles remained available in my area.

Beyond billing support, I’ve also built customer-facing and operations experience as an assistant store manager—supporting scheduling, inventory, staff coordination, cash management, and merchandising. I’m seeking a long-term remote role with a supportive, customer-focused team.