At CBE Companies, I supported the Public Service Loan Forgiveness program by reviewing employer eligibility and processing borrower documentation. I also prepared correspondence and handled payment transactions and loan verification requests.
At Secured Assist, LLC, I guided borrowers through the PSLF process and helped borrowers and parents with FAFSA questions and account inquiries. I researched accounts and explained repayment options to help customers make informed financial decisions.
Across remote customer service roles, I’ve handled high-volume inquiries, documentation, and confidential information in compliance-driven environments. At The Connection, I was promoted from Customer Service Representative to Team Lead, where I coached agents and helped with escalated concerns.
