Open to opportunities

Mutuma Nelson

@mutumanelson

Message

Results-oriented IT professional enhancing operational efficiency through technology.

Kenya

Message

What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am a results-oriented IT professional with over 5 years of experience in leveraging technology to enhance organizational environments and operational efficiency. My expertise lies in delivering tailored digital organizational programs, supporting organizations in adopting technology, and maintaining robust IT infrastructure to ensure seamless operational experiences.

Throughout my career, I have developed user-friendly systems, troubleshot technical challenges, and managed online platforms to enhance accessibility and engagement. I excel in collaborating with cross-functional teams to align IT solutions with organizational objectives, fostering technology-driven growth and improving decision-making processes.

Experience

Work history, roles, and key accomplishments

Current

Emergency Process Analyst

Current

Watu Africa

Mar 2021 - Present (4 years 3 months)

Streamlined coordination meetings for incident response, educated the public on location reporting, and deployed GPS-based tools for resource allocation. Diagnosed IT issues, prioritized emergency cases, and implemented fraud investigation protocols, enhancing operational efficiency and reducing financial risks.

Incident Response GPS Resource Allocation Fraud Investigation Data Analysis Resource Allocation

Customer Care Officer

Watu Africa

Jan 2021 - Feb 2021 (1 month)

Led a team to enhance efficiency and customer satisfaction, streamlined processes for faster complaint resolution, and resolved escalated client issues. Analyzed customer behavior and collaborated on care strategies to align with corporate objectives.

Team Leadership Customer Satisfaction Process Improvement Market Analysis Stakeholder Engagement Communication Skills

Ownership Transfer Officer

Watu Africa

Mar 2019 - Jan 2020 (10 months)

Designed automated forecasting systems and enhanced inventory management using Power BI. Integrated systems for streamlined data processing and presented reports to stakeholders for improved decision-making.

Forecasting Systems Power BI Data Integration Reporting Inventory Management Data Processing Operational Consistency Analytical Skills

Back Office Officer

Watu Africa

Jan 2019 - Apr 2019 (3 months)

Facilitated loan processing, monitored cash flow for accurate reporting, and escalated fraud cases. Identified market trends for strategic insights and supported budgeting for reliable financial plans.

Loan Processing Fraud Prevention Market Analysis Budgeting Financial Reporting Compliance Risk Management

Data Specialist

22 BET Kenya

Jan 2018 - Jan 2019 (1 year)

Conducted data audits to improve accuracy, developed data collation reports, and trained team members in data management. Analyzed datasets for operational improvement and collaborated on refining analytical processes.

Data Auditing Reporting Data Management Training Data Analysis

Help Desk Assistant

Kenya Ports Authority

Jan 2017 - Jan 2018 (1 year)

Resolved technical issues for end-users, configured software systems, and documented recurring issues. Deployed hardware solutions and educated users on IT best practices, enhancing system adoption.

Technical Support Software Configuration Troubleshooting User Education Software Best Practices Documentation

Education

Degrees, certifications, and relevant coursework

Kenya Methodist University

Bachelor of Science, Business Information Technology

2015 - 2017

Studied Business Information Technology, focusing on the integration of technology in business processes and enhancing operational efficiency through IT solutions.