Mutuma Nelson - Emergency Process Analyst - Watu Africa | Himalayas
Mutuma NelsonMN
Open to opportunities

Mutuma Nelson

@mutumanelson

Results-oriented IT professional enhancing operational efficiency through technology.

Kenya

What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am a results-oriented IT professional with over 5 years of experience in leveraging technology to enhance organizational environments and operational efficiency. My expertise lies in delivering tailored digital organizational programs, supporting organizations in adopting technology, and maintaining robust IT infrastructure to ensure seamless operational experiences.

Throughout my career, I have developed user-friendly systems, troubleshot technical challenges, and managed online platforms to enhance accessibility and engagement. I excel in collaborating with cross-functional teams to align IT solutions with organizational objectives, fostering technology-driven growth and improving decision-making processes.

Experience

Work history, roles, and key accomplishments

WA
Current

Emergency Process Analyst

Watu Africa

Mar 2021 - Present (4 years 3 months)

Streamlined coordination meetings for incident response, educated the public on location reporting, and deployed GPS-based tools for resource allocation. Diagnosed IT issues, prioritized emergency cases, and implemented fraud investigation protocols, enhancing operational efficiency and reducing financial risks.

2K

Data Specialist

22 BET Kenya

Jan 2018 - Jan 2019 (1 year)

Conducted data audits to improve accuracy, developed data collation reports, and trained team members in data management. Analyzed datasets for operational improvement and collaborated on refining analytical processes.

Education

Degrees, certifications, and relevant coursework

KU

Kenya Methodist University

Bachelor of Science, Business Information Technology

2015 - 2017

Studied Business Information Technology, focusing on the integration of technology in business processes and enhancing operational efficiency through IT solutions.

Tech stack

Software and tools used professionally

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