Mutuma Nelson
@mutumanelson
Results-oriented IT professional enhancing operational efficiency through technology.
What I'm looking for
I am a results-oriented IT professional with over 5 years of experience in leveraging technology to enhance organizational environments and operational efficiency. My expertise lies in delivering tailored digital organizational programs, supporting organizations in adopting technology, and maintaining robust IT infrastructure to ensure seamless operational experiences.
Throughout my career, I have developed user-friendly systems, troubleshot technical challenges, and managed online platforms to enhance accessibility and engagement. I excel in collaborating with cross-functional teams to align IT solutions with organizational objectives, fostering technology-driven growth and improving decision-making processes.
Experience
Work history, roles, and key accomplishments
Emergency Process Analyst
Watu Africa
Mar 2021 - Present (4 years 3 months)
Streamlined coordination meetings for incident response, educated the public on location reporting, and deployed GPS-based tools for resource allocation. Diagnosed IT issues, prioritized emergency cases, and implemented fraud investigation protocols, enhancing operational efficiency and reducing financial risks.
Customer Care Officer
Watu Africa
Jan 2021 - Feb 2021 (1 month)
Led a team to enhance efficiency and customer satisfaction, streamlined processes for faster complaint resolution, and resolved escalated client issues. Analyzed customer behavior and collaborated on care strategies to align with corporate objectives.
Ownership Transfer Officer
Watu Africa
Mar 2019 - Jan 2020 (10 months)
Designed automated forecasting systems and enhanced inventory management using Power BI. Integrated systems for streamlined data processing and presented reports to stakeholders for improved decision-making.
Back Office Officer
Watu Africa
Jan 2019 - Apr 2019 (3 months)
Facilitated loan processing, monitored cash flow for accurate reporting, and escalated fraud cases. Identified market trends for strategic insights and supported budgeting for reliable financial plans.
Data Specialist
22 BET Kenya
Jan 2018 - Jan 2019 (1 year)
Conducted data audits to improve accuracy, developed data collation reports, and trained team members in data management. Analyzed datasets for operational improvement and collaborated on refining analytical processes.
Help Desk Assistant
Kenya Ports Authority
Jan 2017 - Jan 2018 (1 year)
Resolved technical issues for end-users, configured software systems, and documented recurring issues. Deployed hardware solutions and educated users on IT best practices, enhancing system adoption.
Education
Degrees, certifications, and relevant coursework
Kenya Methodist University
Bachelor of Science, Business Information Technology
2015 - 2017
Studied Business Information Technology, focusing on the integration of technology in business processes and enhancing operational efficiency through IT solutions.
Availability
Location
Authorized to work in
Job categories
Skills
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