Open to opportunities

Catherine Chizi

@catherinechizi

Message

Customer Relations Specialist with 9 years delivering premium service and confident issue resolution.

United Arab Emirates

Message

What I'm looking for

I’m excited to join a forward-thinking organisation where I can make a meaningful impact—bringing composed, premium customer care, CRM-driven improvements, and effective coordination that turns concerns into memorable experiences.

I bring 9 years of experience in fast-paced customer relations, staying composed under pressure while resolving concerns professionally. I’m known for creating memorable customer experiences aligned with the values of premium brands.

In my recent roles, I implemented a new CRM system to enhance lead tracking and conversion rates, and I increased sales by 30% through targeted marketing strategies. I also built strong client relationships that boosted retention rates by 25%, collaborating with cross-functional teams to launch successful campaigns.

I enjoy coordinating onboarding and guest-ready experiences, from scheduling call handling and supporting property owners to ensuring brand standards and maintaining checklists and CRM updates. My background in community development and counselling strengthened my conflict resolution, project planning, and communication foundation.

Experience

Work history, roles, and key accomplishments

Current

Project Coordinator

Current

X-Factor Decoration & Design LLC

Jun 2026 - Present (1 month)

Implemented a new CRM system and used it to enhance lead tracking and conversion rates. Coordinated cross-functional activities and supported marketing efforts that increased sales by 30%.

CRM Systems Sales Growth Client Relationship Management Active Listening Cross functional Coordination Reporting

Onboarding Executive

Vacationer Holiday Homes

May 2024 - May 2026 (2 years)

Coordinated property onboarding activities with property owners, including ensuring properties meet brand standards. Updated CRM with guest and property data and generated reports on guest satisfaction, readiness, and onboarding timelines.

CRM Data Management Report Generation Guest Satisfaction Reporting

Customer Service Representative

Emrill Services

Dec 2018 - Mar 2024 (5 years 3 months)

Provided resident and guest support, handling incoming calls and assisting with inquiries. Managed sign-in/sign-out logs, supported move-in/move-out requests, and resolved issues by routing complaints to the correct departments and following up.

Customer Service Call Handling Resident Support Complaint Handling Issue Resolution Follow up Lobby Upkeep

Education

Degrees, certifications, and relevant coursework

Technical University of Mombasa

Diploma, Community Development & Counselling

2011 - 2014

Earned a Diploma in Community Development & Counselling, building skills in community mobilization, project planning, conflict resolution, and counselling. Completed training to support individual and community growth.