Catarina Mota de Sá

Analyzed digital advertisements for compliance with community guidelines and brand standards, ensuring accuracy and consistency. Identified and escalated policy violations or sensitive content promptly, collaborating with cross-functional teams to uphold quality and address emerging trends.

Reviewed and validated payment orders, resolving discrepancies to ensure accuracy and compliance with company policies. Supported end-to-end order fulfillment for inbound and outbound deliveries, providing responsive client support to address inquiries and facilitate transactions.

Handled bookings, changes, cancellations, and refunds during the intense COVID-19 period, managing a high volume of requests while following detailed airline procedures. Communicated clearly and stayed calm under pressure, ensuring customers felt supported and informed throughout a challenging environment.

Represented Vodafone in a high-paced sales environment, specialising in the promotion of mobile devices and integrated TV, internet, and voice solutions. Consistently met performance targets by delivering personalised service, identifying customer needs, and providing tailored product recommendations.

Completed a technical course in Photography and Digital Photography, gaining expertise in visual arts and digital imaging techniques. Developed skills in various photography styles and digital manipulation.

Undertook a post-graduation program in Digital Marketing, focusing on contemporary marketing strategies and digital tools. Acquired knowledge in SEO, SEM, content marketing, and analytics.

Pursued a technical course in Marketing and Communication, building foundational knowledge in marketing principles and communication strategies. Gained insights into consumer behavior and market analysis.