Open to opportunities

Caszandhra Mitzi Ballesteros

@caszandhramitziballe

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HR administrator specializing in talent acquisition operations, compliance, and audit-ready HR processes.

Philippines

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What I'm looking for

I’m looking for an HR operations or talent acquisition role where I can own compliance-critical workflows, improve SOPs and turnaround times, and deliver high-accuracy hiring with strong stakeholder engagement across regions.

I’m an HR administrator focused on talent acquisition operations, compliance, and audit-ready execution across AU/NZ hiring workflows. At Microsourcing Philippines Inc., I managed compliance operations, ensuring strict adherence to licensing and training standards while supporting recruitment onboarding for AU and NZ.

I bring end-to-end recruitment administration experience delivering 99%+ accuracy in compliance-critical documentation. I’m recognized as a Subject Matter Expert, trusted to train new hires on compliance workflows, candidate documentation best practices, and structured, trust-based interviewing.

I’ve also driven process improvement by co-authoring revised HR Admin SOPs (Dec 2025) to streamline workflows and reduce backlogs. I executed complex SAP data corrections to safeguard candidate status integrity, and maintained ATS compliance records for audit readiness.

Previously at Alorica Philippines, I led recruitment administration for 300–600 hires monthly, validated vendor invoices for investigators and medical providers with 100% billing accuracy, and drafted employment contracts. I also earned recognition as a Strive Award nominee for employee excellence and contributed to market-strengthening recruitment operations.

Experience

Work history, roles, and key accomplishments

Current

HR Administrator

Current

Microsourcing Philippines Inc.

Nov 2024 - Present (1 year 6 months)

Managed HR compliance operations for AU/NZ, ensuring adherence to licensing and training standards while supporting AU/NZ recruitment onboarding. Co-authored an updated HR Admin SOP (Dec 2025), executed SAP data corrections, and delivered 99%+ accuracy in compliance-critical candidate documentation.

HR Compliance Recruitment Operations Data Integrity

Talent Acquisition Specialist

Alorica Philippines

Sep 2022 - Nov 2024 (2 years 2 months)

Led end-to-end recruitment administration for 300–600 hires monthly, ensuring compliance and accurate candidate tracking through ATS. Validated vendor invoices for investigators and medical providers (100% billing accuracy) and drafted employment contracts with audit-ready pre-employment compliance coordination.

Full cycle Recruitment Candidate Sourcing ATS Employment Contracts Compliance Documentation

Customer Service Representative

TTEC Philippines

Aug 2021 - Nov 2021 (3 months)

Provided administrative support for medical appointments and supported recruitment workflows including resume/phone screening and interview coordination, ensuring accurate documentation. Maintained system and data hygiene by updating account holder information and performed credential/license verification for audit-ready records.

Administrative Support Resume Phone Screening Microsoft 365 SAP Oracle

Education

Degrees, certifications, and relevant coursework

Batangas State University

Bachelor of Science in Psychology, Psychology

2018 - 2022

Activities and societies: Leadership Awardee for Class Presidents; Consistent Dean's Lister (S.Y. 2018–2022); Gawad Parangal (Student Leadership Award).

Completed a Bachelor of Science in Psychology at Batangas State University (2018–2022). Earned Dean's Lister honors (S.Y. 2018–2022) and received a Student Leadership award as Class President.