Cassi Thomas
@cassithomas
I drive sales and customer trust through empathetic, high-volume call center support.
United StatesWhat I'm looking for
I've supported customers and sales teams at SP Data Digital, WeedMan Lawncare, NAVEX Global, American Red Cross, Convergys, iQOR, and Octapharma Plasma. In outbound sales at WeedMan Lawncare, I helped increase new customer acquisition by 30%, retention by 10%, and conversion rates by 17%.
With over 10 years in customer service, I turn difficult calls into calm, solution-focused conversations through active listening, patience, and authentic rapport. I've also handled CRM documentation in Salesforce and Genesys, upselling, collections, risk-management communications, IT help desk support, donor recruitment, and team-lead responsibilities.
Experience
Work history, roles, and key accomplishments
Inbound Sales Agent
SP Data Digital
Oct 2024 - Present (1 year 11 months)
Handles inbound calls regarding appliance purchases, upselling extended warranties, and meeting sales targets while providing exceptional customer service.
Education
Degrees, certifications, and relevant coursework
Central Piedmont Community College
Some College, Business Administration/Management
Pursued coursework in Business Administration and Management.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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