Rodrigo Bianek

I am a technical customer support specialist and full‑stack web developer who completed Trybe's Full-Stack Web Development program. I blend customer-facing troubleshooting with hands-on web development to solve merchant problems quickly and clearly.

At Judge.me I train new hires, troubleshoot complex technical issues, maintain the Notion knowledgebase, and communicate technical concepts to both technical and non-technical users. I have guided thousands of merchants through app configuration and improved app engagement by optimizing Liquid templates and storefront code.

I diagnose front-end issues on Shopify and WooCommerce using HTML, CSS, and JavaScript, and I regularly use tools such as Intercom, Jira, Freshdesk, Postman, Git, and VSCode. I enjoy reproducing reported issues for root-cause analysis and coordinating with developers on fixes.

Earlier roles include volunteer student assistant, administrative support, broadcasting, and freelance audiovisual production, which developed my communication, training, and client-facing skills. I’m motivated by roles that let me mentor others, improve user experience, and build reliable merchant-facing web solutions.